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Stout & Stone Inns logo

One centralised EPoS system to manage exponential growth

January 31, 2024
The Stout & Stone Inns is a pub management group in partnership with Stonegate Pub Partners. Since its launch in 2023, the company experienced a huge growth, expanding from one to ten sites in a matter of months.

In order to effortlessly keep up with the company’s exponential growth, Stout & Stone Inns has reached out to Langley Compass Group, our local Authorised Silver Partner, for a range of robust and scalable solutions.

Langley Compass Group logo

Langley Compass Group provides industry-leading, cutting-edge technology to transform hospitality and retail businesses. Our cloud-based technology solutions will take your business to the next level.

Find out more
TouchPoint till at Loaded Dog

The brief - Robust and scalable solutions

Having outgrown their initial EPoS system, Stout & Stone were seeking a centralised system for all of their venues. The solutions needed to be flexible with a quick turn around, easy onsite installation and short term rental options on hardware.

These solutions had to come from a local EPoS provider with a stellar reputation for customer service that can offer comprehensive training programmes upon request. Furthermore, due to the location of some of their sites, broadband was not an option, so they also needed a provider that could offer a 5G connectivity solution.

In order to find the perfect solutions for the company, the Langley Compass Group team invited Stout & Stone to their head office to devise a plan and demonstrate a range of relevant ICRTouch EPoS systems for their needs.

The solution - Core ICRTouch solutions with immediate impact

The Langley Compass Group team had implemented 3 core solutions across 6 venues before the busy Christmas period, in order to have the biggest and most immediate impact. They installed the following solutions:

  • TouchPoint tills

    •  
  • TouchOffice Web+ back office management system

    •  
  • S4Labour human resource management system integration

    • The installation of these solutions has created a foundation for further integrations and expansions to be introduced if required in the future. TouchOffice Web+ automatically unlocks a range of additional benefits such as Ticketing, TouchStock, Cash Management and Vouchers, all of which the company can take instant advantage of in the future as they expand further.

    The result - Streamlined multi-venue management with effortless scalability

    Stout & Stone Inns have experienced substantial cost saving compared to their stand-alone EPoS system, as short term rentals have decreased long term costs, leading to a more robust and flexible solution for short-term relief venues. Individual venue teams have also received remote training sessions and benefit from having one support team to contact including vital out-of-hours emergency support. Andrew from Stout & Stone Inns now has access to one user-friendly, centralised system to oversee the operations of all venues in real-time.

    "Not only is the solution perfect for our needs, we’re really impressed with level of ongoing care, support and training given by the whole team at Langley. We look forward to developing our partnership as we continue to grow." - Andrew Whitecross, Director, Stout & Stone

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