“Streamlining the customer purchasing journey was one of our main goals when onboarding the new Ticketing solution. It has been incredibly successful, allowing us to pull together the management of complex ticket structures alongside our existing EPoS solutions, giving full access and control across the whole suite of products.”
A comprehensive, affordable ticketing solution for venues, attractions and events
Providing a reliable, flexible solution to many operations, Ticketing saves time and money for the attraction, venue and event industries. The system can also be implemented within non-event businesses such as hospitality, car parking, services and many more.
Gain full control with the flexible Ticketing solution
The intuitive functionality allows for unlimited ticket types to be created, whether you’re running a single event site with standard entry tickets or a large multi-site attraction with season passes and membership options.
Services and retail businesses can utilise the system to sell pre-booked appointments and session slots, giving a streamlined customer journey. This flexibility means you can develop ticket tariffs as complex as you require; from variable date or time tariffs and the ability to set member-only prices to discounts on multiple ticket sales and bespoke purchasing journey fields.
The Ticketing solution can be seamlessly integrated with your existing TouchTakeaway, ByTable, TouchPoint and SelfService software, making it both easily recognisable and intuitive for your customers.
Create bespoke, customised seating plans for your venue
For seated venues such as theatres and stadiums, a fully customisable seating plan creator is included to further enhance the comprehensive Ticketing solution.
This enables users to create, from scratch, bespoke seating areas, locations and arrangements. Additional functionality allows for the inclusion of variable seat types, adjustment of the seat numbering system and additional landmarks such as emergency exits, hospitality outlets and stage identification to improve guest experience. Providing unrivalled flexibility, this Ticketing add-on software will give you complete control for all your upcoming seated events.
Streamline operations with the Entry Ticket Scanner app
To further help you improve the efficiency of your operations, a companion Entry Ticket Scanner app has been designed specifically to be used alongside the Ticketing solution.
This app can be downloaded from the Google Play Store or Apple App Store, giving you the flexibility to scan and validate tickets from absolutely anywhere. The app scans tickets and allows users to access customer verification details in the palm of your hand, ideal for entrances to venues and events where it’s not practical to have a static till terminal.
- Easily scan and validate tickets. in or out.
- Scan QR codes via your mobile device’s camera.
- Access tickets via the in-built search function.
- View ticket validity details in seconds.
- Track customer verification details.
- Operate the app in light or dark mode.
Access intelligent reporting with TouchOffice Web+
Seamlessly integrating with the full ICRTouch ecosystem, Ticketing is managed via the cloud-based back office management system, TouchOffice Web+. This allows instant access to live reporting data on ticket sales and redemptions as well as keeping a secure audit trail. Sales data is stored securely giving you peace of mind and access to historical insights for tracking and comparing performance.
Each ticket QR code is also encrypted and can never be regenerated; meaning if a ticket is lost or stolen, it can easily be deactivated to avoid fraudulent re-sale or attempted redemption.