“We can pull off a report of the top 100 items that sell and look through it to see which products sell most often, or we discover that something is not such a good seller. We often use that report as a basis for designing a new menu."
Intelligent business management software
Gain real-time insight into your business performance and reporting with TouchOffice Web. The powerful cloud-based tool gives you complete control; anytime, anywhere; helping you make intelligent business decisions daily.
Have sight of stock, staff, menus, pricing, sales, reporting and historical data at your fingertips, from any device.
Try the TouchOffice Web demo by clicking on the button below.
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Access intuitive, visual analytics
Pulling together data from all your sales channels, TouchOffice Web is your go-to software for managing your business, anywhere in the world. It’s designed with ease of use in mind and presents information in handy graphics and charts, giving you an instant overview of performance across your sales channels, staff, stock and more.
With hundreds of pre-programmed reports, you’re able to drill down to specific data within just a few clicks and export reports however you choose.
Make intelligent, informed business decisions
Make informed decisions
TouchOffice Web unlocks the insights you need to make informed decisions for your business. With an intuitive, easily accessible dashboard, you can quickly see what products are really selling the best, and at what prices.
Additionally, the system will let you gain insight into who your most effective team members are, when your peak sales periods are, and over 200 more reports to delve into.
Control the wider ecosystem
ICRTouch’s back office software, TouchOffice Web, gives you one-stop access to an overview of the full software ecosystem. Integrating seamlessly with all other solutions such as TouchPoint tills, ByTable order-to-table systems, TouchReservation online table booking and so much more, it gives you access to everything, anytime, from anywhere.
Save the headaches and integrate your accounting
TouchOffice Web integrates with a number of HMRC-recognised accounting partners to save you both time and money. Simplifying your account reporting, the system will consolidate data and share details between your EPoS software and your accounting solution, quickly and easily.
Avoid frustrating reporting and reconciliation and make tax easy while reducing admin, saving time and reducing human error.
Integrate TouchOffice Web seamlessly with your existing systems...
Upgrade to TouchOffice Web+
To further enhance efficiency and productivity using the ICRTouch ecosystem, you may want to upgrade your dashboard to TouchOffice Web+.
The benefits of an upgraded system include not only access to additional software such as TouchStock, but also multiple third party integrations like the one with Rotaready, enhanced customer accounts and loyalty functionality, vouchers, Ticketing and much more!
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More features to help you make quick, intelligent business decisions
We know that keeping tabs on performance across multiple sites can be tricky, so these features are designed to help you consolidate data and stay flexible.
- Head office level
From a single till at a single site to multiple tills and multiple sites, everything is controlled by a centralised head office so TouchOffice Web is ready to grow with your business.
The language of the button text, identifiers and labels used within the interface can be changed to suit your needs.
- Custom trading times
Change trading times at a single site level so the dashboard reflects the correct daily start and end times.
- Tailored locales
For global businesses, TouchOffice Web will reflect the appropriate locales and currencies.
All changes and programming can be performed live, or set on a schedule to take place at some point in the future, giving you the opportunity to get ahead of the curve.
- Product set up
Add and remove products with complete control over the configuration.
- Clone product
Add a duplicate product with the exact same configuration with the clone product feature, so similar products can be added quickly and easily.
- Keyboard changes
Make remote changes to your TouchPoint keyboard layouts. Add new products to the screen and move or remove products that have already been created.
- Price changes
Change prices remotely at one site or across all sites; either for instant promotions or to schedule seasonal price changes.
Create and edit promotions remotely such as mix and match offers and set menus.
Real-time and historical data analysis helps you make informed decisions.
- Real-time dashboard
All transactions and operations throughout the ICRTouch ecosystem are processed in real-time, giving you instant feedback on performance.
- Product sales trends
See your best-selling products to help manage stock levels and product lines.
- Staff time & attendance
Report time and attendance and accurately record clock in/outs to help with payroll. Easily adjust for those that have forgotten to clock out at the end of the shift.
- Customer analysis
Analyse loyalty customer spending habits and check your outstanding liability for deferred discounts.
- Historical reporting
Analyse trends with over 100 reports that inform you about every aspect of your business. Review at site, department or head office levels.
- Custom tags
Add custom tags to products so you can group them together and filter them to suit your needs.
- Staff performance
See who is performing well and keep an eye on which buttons are being pushed on your tills to catch any training issues.
Added security features give you the confidence that a full audit trail is available, whenever you need it.
- Monitor staff operations
Keep an eye on tell tale signs of internal theft, such as excessive use of refunds, item corrections and cancelled sales.
- Full journal trail
Investigate potential issues remotely using the full audit trail from each TouchPoint till without tipping off staff.
- Sale details
Each sale is uploaded along with a digital copy of the receipt so that you can see exactly which items have been sold and at what price.
- Integrated CCTV
Compatible CCTV systems allow the audit trail to be overlaid on the CCTV image so that you can monitor who is performing each operation.
- Create supplier orders
Create supplier stock orders with a choice of using cases or individual units, streamlining the order process.
- Stock takes and adjustments
Use a product stock list during a stock take to update stock levels, or use the ins and outs feature to make a stock adjustment o a per product basis.
- Wastages and returns
Wasted and returned items can be recorded to remove stock without affecting sales totals .A wastage reason is also recorded as a reference to what happened to the stock.
- Book in deliveries
When a delivery of stock arrives from a supplier, the original order can be booked in to update stock levels. If an order wasn’t created, on-the-fly delivered can be created too.
- Stock variance
Once a stock take or adjustment has been performed, use the stock variance feature to see which product lines had missions or unaccounted for stock.
If you use a warehouse or shared stock pool, stock can be transferred from one branch to another.
Upgrade to TouchOffice Web+ and get more features.
- Integration – labour management
Integrates with labour management software so you can analyse peak trading times and staff rotas.
- TouchStock – hand-held
Hand-held scanner that quickly and easily performs stock takes, create orders, book in deliveries, manage wastages or user instore lookup product prices and stock availability.
- Integration – accounts packages
Sale totals and money tendered are automatically sent to accounts packages.
- Discount vouchers
Create vouchers for one off or multi-use promotions. Control promotion event with custom start and expiry dates.