"The design of SelfService is particularly good; we like the category images that go across the full screen and the integration is great. Easy for our customers to use, serving via SelfService has definitely sped up the whole process. We've noticed an increase in footfall since using the solution."
Speed up service and provide consistent service with kiosks
Providing efficient solutions to the hospitality, retail, attractions and healthcare industries, including cashless environments, SelfService can help your business increase order numbers and basket values with a near effortless system.
Customers can independently use the interactive touchscreen menu to place their order and pay in-store without the assistance of staff, streamlining your processes and speeding up service.
Consistent, reliable service, every time
The user-friendly experience and streamlined customer journey makes placing orders easier than ever for your customers, with payments being completed at the kiosk.
For those businesses utilising the full EPoS ecosystem, SelfService mirrors the TouchTakeaway, ByTable and ByRetail webshops, meaning all updates to products, prices and promotions are automated across every channel.
Careful placement of the kiosk can reduce queues and overcrowding at the counter, especially when combined with CollectionPoint digital signage. SelfService is versatile and can be used on wall-mounted touchscreens where floor space is a premium. Alternatively, table mounted tablets provide table service without even needing to leave the seat.
Increase order values by 10%
Take more orders using less resources. On average, customers placing an order via a SelfService kiosk will spend 10% more than those ordering at a traditional till.
Within the system, you’re able to set default product options. Whether that’s ‘large’ meals as standard, configuring deals, creating mix and match promotions, or placing your most profitable items at the top of categories, encouraging higher basket values.
Enhance your customers’ experience further by offering advanced ordering options to customise their selection – great for hospitality guests with allergies and picky eaters!
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- Product navigation
Easy to navigate product pages and individual items can have an extended, detailed description, price and a larger picture before they are added to the basket.
- Allergen info
Allergen ingredient details are displayed on each product page so that customers are informed without asking a member of staff.
- Payment options
Offer the choice of payment at the TouchPoint till or at the Self Service kiosk. It accepts credit / debit card, contactless and mobile payments.
Pair Self Service with CollectionPoint so that the customer’s ticket number is immediately displayed on a digital screen once their order has been placed at the kiosk.
Once an order is made a receipt is printed for the customer at the kiosk with a ticket number.
- Order adjustments
From the basket, the user can quickly add additional or subtract portions at the tap of a button.
- Full picture menu
Use your product images to entice customers and prompt impulse purchases.
Add your company logo, products and branding to the kiosk.
- Welcome screen
Add a custom ‘tap to start’ welcome screen or contact your ICRTouch Partner to enquire for a bespoke animation.
- Receipt printers
SelfService provides receipts for purchases printed from the kiosk.
- Card payments
Equip a card payment terminal from ICRTouch to take card payments at the self service station.