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Farm shop operates effortlessly with efficient EPoS

August 29, 2023
A purpose-built, modern, farm shop based on the Isle of Wight, Harvey Browns operates retail functions via a food hall, deli and butchery alongside hospitality from their cafe/restaurant.

During the build process of their contemporary building, the Harvey Browns management team contacted our Authorised Silver Partner, ICR Systems, to create a bespoke EPoS package that would meet the needs of the new business.
Harvey Browns picture of the building from the outside

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The brief - custom-build EPoS to meet customer demand

Having operated a smaller farm shop at a previous site, the management team knew what problems they needed to overcome with a new ICRTouch EPoS ecosystem.

With the previous solution they had struggled with accessing effective, local support. The previous EPoS was predominantly a retail solution and, as a result, was not suitable for the new premises which would include a hospitality outlet. It was vital therefore, that the new ICRTouch solution provided an all-in-one option that could handle the demands of both retail and hospitality with joint access to data and reporting.

The solution - An integrated all-in-one solution

During the build and initial opening process of Harvey Browns, Chris from ICR Systems and his team spent a lot of time on-site ensuring that the new ICRTouch system was implemented correctly in time for the official launch.

The installation includes:
  • TouchPoint
  • TouchOffice Web
  • PocketTouch
  • TouchStock
  • TouchLoyalty


    • A full suite of Touch Dynamic Razor widescreen terminals running TouchPoint was installed. Within the farm shop food hall, these are integrated with barcode scanners and Avery deli scales which operate on a weight-embedded barcode system. Across both the retail and hospitality outlets on-site, the TouchPoint tills are also integrated with Dojo A920 card terminals to ensure swift processing of customer payments.

    PocketTouch was implemented for the cafe/restaurant staff to ensure efficient order taking for the outdoor seating area. TouchStock was also put in place to help with quick, speedy stock taking processes.

    All ICRTouch products in place at Harvey Browns are managed effectively via a single TouchOffice Web account. This gives the management team easy access to business insights from every aspect, ensuring they have the ability to view real-time data on stock levels, sales performance, best-selling products, clerk performance and more.

    The result - efficiency and ease of use for all

    Thanks to the installation of an all-in-one ICRTouch software solution, alongside the on-going support from ICR Systems, Harvey Browns has had an incredibly successful first year in business.

    Customer experience and satisfaction levels have been high, with many returning regularly to both the retail and hospitality outlets. The original requirements from the Harvey Browns management team of efficiency, access to useful data and ease of use have certainly been achieved.

    “We’ve been very pleased with the support we’ve had so far and are looking at developing our business reporting, our loyalty card scheme and enhancing our stock control.”
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