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Love, Amelia logo

Love, Amelia streamlines operations with ICRTouch

June 10, 2026
Love, Amelia is a baby bank charity located in North East England. The organisation provides excellent quality, pre-loved items and equipment to children from birth to 16 years old, who are experiencing poverty and hardship. Since the initial launch in 2019, the charity has supported over 40,000 children.

In order to streamline the charity’s operations, whether that be fundraising activities, managing donations, stock and everything in between, they reached out to their local Authorised Partner, Octo-POS for a reliable solution.
Love Amelia team with Authorised Partner and kiosk

Octo-POS Logo

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Love, Amelia SelfService kiosk

The brief - tackling operational challenges

As the organisation grew, managing in-person donations, event ticket sales, and day-to-day communications across multiple platforms was becoming increasingly fragmented, making it hard to track income accurately, plan cash flow, and create a professional, consistent public-facing presence.

Love, Amelia needed a single, low-cost solution that would allow supporters to donate or buy event tickets on-site, and give the team full financial visibility without waiting on third-party settlement reports. Therefore, the Love, Amelia team reached out to Octo-POS for a solution.

The solution - robust and reliable systems

In order to support Love, Amelia’s operations, the following solutions were implemented:

  • ByTable platform

  • SelfService kiosk

  • Ticketing

  • TouchOffice Web+ back-office management system

    • The team at Octo-POS listened carefully to the needs of Love, Amelia, and installed a tailored solution with excellent ongoing support. The charity now benefits from a range of robust systems and a complete bird’s eye view of day-to-day operations.

    The result - optimised operations with a flexible solution

    The Octo-POS team installed SelfService on a desktop solution, which effectively handles on-site donations, event tickets and digital signage. Thanks to the hardware, the solution is compact enough to transport and implement anywhere. The solution also offers bespoke screensaver functionality, meaning it also serves as an additional marketing and advertising space when it’s not being interacted with, promoting upcoming events and driving awareness at trade shows, events and in-venue.

    Ticketing manages event sales seamlessly alongside it, while the TouchTakeaway online ordering portal extends their reach beyond the venue. The solutions feed everything back to TouchOffice Web+, giving the Love, Amelia team a single, live view of every transaction, in-person and online – in real time.

    For a small charity managing everything with limited resources, having one connected system rather than three or four disconnected tools has been transformative.
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