Partner Login

Where to buy
Where to Buy

Sectors

Integration

Products

Company

Edwards Plaice logo

TILLMAX install SelfService kiosks at Edwards Plaice

January 13, 2022

Edwards Plaice is an award-winning, family-run fish and chip shop located on Grandstand Road in Hereford. The shop already has two TouchPoint tills supplied by TILLMAX, with a TouchTakeaway webshop integrated.

They recently also installed SelfService Kiosks into the shop to help reduce the waiting times when the shop is at its busiest. We caught up with Dan from TILLMAX to find out more about the recent install.

ICRTouch EPos solutions at Edwards Plaice, installed by Tillmax

TILLMAX logo

TILLMAX are an energetic team specialising in providing EPoS systems and software to the retail & hospitality trade throughout the UK.

Find out more
ICRTouch EPos solutions at Edwards Plaice, installed by Tillmax

The challenge

“One of the biggest requirements of the install was to help Edwards Plaice overcome issues with overcrowding in the shop and to speed up the ordering process.”

The solution

“We supplied Edwards Plaice with a portable kiosk on a stand; this way they can reposition the kiosk to help manage the flow of customers. When it’s a clear day, the owner moves the kiosk outside the shop which connects to a wifi hotspot we set up that allows them to move the kiosk where they want and still be connected. This enables customers to place orders outside and away from the counter. We set up the kiosk with 2 options, 1) for customers to be able to pre-order which means passers-by can order and then come back for collection and 2) to order right away and wait.

Since many customers like the option to place orders from the SelfService kiosk, this frees up the staff who would have been taking orders at the till to get on with other jobs like preparing online orders that come through TouchTakeaway.” – Joel Edwards, Owner

Future plans

“The owner of Edwards Plaice is looking to do a renovation of the shop, hopefully, this summer. We have already finalised 4 x TouchKitchen systems, which will be connected to both TouchMenu and CollectionPoint.

Just Eat and Deliveroo is something we are working to integrate, as this will significantly help streamline online orders too.”

“Tillmax collaborated really well with us; they took on all our feedback and got on with the job, were always quick to respond and always really helpful.

The design aspect of the software is really good, we particularly like the category images that go across the screen. The integration is great, and it’s easy for our customers to use the kiosk as this reflects the software that we have on our online TouchTakeaway webshop.

From a front of house point of view, serving the customer at the till usually takes about 50% of their time, so straight away, we have seen how the kiosk has sped up the process.

From a logistical point of view, it’s great to see what orders are coming in, especially with pre-orders. We have noticed an increase in footfall after using the solution more regularly, this is due to being able to serve customers quicker. They don’t see a huge queue out the door which would have put them off from ordering before.”

, , , , , , ,

Read the most recent case studies...

South Shields Football Club pitch
02/12/24

South Shields F.C. transforms operations with ICRTouch ecosystem
Founded in 1888, South Shields Football Club (SSFC) is a professional club located in Tyne and Wear, currently competing in the National League North. The football stadium has a capacity to host 4,000 fans and offers a range of services, including hospitality boxes, bars, food kiosks and a merchandise store. The club was seeking to replace their outdated systems in order to streamline service across the venue and efficiently manage all their revenue streams. Therefore, they reached out to an ICRTouch Authorised Partner, Octo-POS, who implemented a whole suite of EPoS solutions to transform the club’s operations.
Read more
Grampian Transport Museum
06/09/24

Intuitive EPoS for The Grampian Transport Museum
Located in the historic village of Alford, the Grampian Transport Museum boasts an impressive range of transport exhibits, from travelling chariots of the 1800’s to some of the fastest cars ever made. The venue showcases hundreds of transport artefacts and operates a newly refurbished tea room, reception and shop, alongside which they offer a range of visitor services from tours and talks, to hiring meeting rooms for private functions and more.
Read more
Pool tables in Whitefort sports bar
01/08/24

The Whitefort benefits from ICRTouch ecosystem
The Whitefort is a sports and entertainment bar in Belfast, Ireland, that’s recently undergone a complete transformation. Owned by The Conlon Group, the multi-storey venue employs around 60 staff and has a capacity to host over 150 customers. The renowned bar offers a range of activities for its customers including pool, darts, live sporting events and more. In order streamline the venue’s operations, The Whitefort reached out to their local Authorised Partner, DH Business Services for a range of robust EPoS solutions, to effectively manage the bar’s high footfall.
Read more
ICRTouch logo

ICRTouch
Embassy Way
Sandown
Isle of Wight
PO36 0JP

Facebook-square Linkedin Instagram Youtube X-twitter
ISO certification logo

Sectors

Products

Integration

Company

© 2024 ICRTouch. All rights reserved