The Woodmans Arms is a popular pub located in the South of England, on the picturesque Isle of Wight. Alongside a great pub and dining experience, the venue also frequently hosts events for its customers and gets involved with local activities.
Bristol Council and Caffe Gusto take CollectionPoint with LBS
Caffe Gusto is a chain of cafés and coffee shops with 9 outlets in Bristol, London and Surrey. A long standing customer of LBS using touch screen tills and EPoS systems in their very busy cafés and coffee shops. As part of a multi-million pound refurbishment of the Bristol City Council offices, Caffe Gusto won the contract to provide services for the onsite coffee shop. Due to the great service, support and innovation provided over the years, Caffe Gusto turned to LBS to provide for their new outlet within the council buildings.
Linden Business Systems provide Hospitality and Retail EPoS Systems, customised for your specific needs. We will advise you at all stages of your purchase, set-up, installation, and on-going support.
The challenge
The operation required the ability to service a high number of customers sometimes in a short period of time, so the system needs to be robust, easy to use and efficient. To speed up queuing times, customers need to be able to queue up and place their orders and pay for their items and any products that are then made to order. To save time and staffing costs, customers collect their orders from the counter once their items are ready so a system was required that allowed customers to easily keep track of their order and be able to see when it was completed.
The result
LBS provided two complete EPoS systems to service customer orders, complete with thermal printers, customer displays and two large screens for customers to see their order status.
2 x LindenPos-2 running ICRTouch TouchPoint with 10inch customer-facing displays and thermal printers2 x PSConnect integrated to TouchPoint EFT solution2 x large wall-mounted displaysICRTouch CollectionPoint software
The TouchPoint till system is intuitive to use, with easily adaptable screens, buttons, colours, products, and prices; this allows for quicker transactions, minimal staff training and increased customer satisfaction because orders can be processed faster with reduced queuing times. The integrated EFT solution means credit card payments take less than a minute, streamlining the payment process. Orders are seamlessly sent to the preparation area so that staff can prepare coffee and meals, with the order also displayed on the large customer-facing displays running the CollectionPoint software.
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Lusty Glaze Beach, located in Newquay, Cornwall, is a stunning private cove with a reputation as one of the UK’s most picturesque live music venues, thanks to its Sundowner Sessions. These events showcase a vibrant mix of well-known artists and local talent, providing a magical setting where Cornish sunsets complement the live music on the beach. The beach is also home to significant events like the annual Beach Tag Rugby Tournament, a family-friendly festival that attracts teams from across the UK for a weekend of competitive fun, culminating in knockout stages, live music, and fireworks.
Founded in 1888, South Shields Football Club (SSFC) is a professional club located in Tyne and Wear, currently competing in the National League North. The football stadium has a capacity to host 4,000 fans and offers a range of services, including hospitality boxes, bars, food kiosks and a merchandise store.
The club was seeking to replace their outdated systems in order to streamline service across the venue and efficiently manage all their revenue streams. Therefore, they reached out to an ICRTouch Authorised Partner, Octo-POS, who implemented a whole suite of EPoS solutions to transform the club’s operations.
