Top tips and tricks to implement in the New Year

Over the festive period and New Year’s Eve celebrations, you would have experienced the importance of your systems in effectively managing high footfall periods and facilitating day to day operations. Undoubtedly, you would’ve implemented measures that supported your business during this period, and it might be worth considering introducing them into everyday operations as we move into 2025. 

From streamlined processes to effortless performance analysis and other useful tools, the ICRTouch ecosystem offers a range of handy tricks worth implementing in the New Year. Here’s what you can do in the new year to raise the bar on customer experience and remain competitive. 

Top tricks to implement in the new year

Prepare for upcoming events and tailor menu selections

Capitalise on upcoming events by meeting customer demand. As you head towards events such as Easter, Christmas or even your own in-house ticketed events, you’ll notice an increase in customer demand for event specific items, which you can capitalise on by effectively engineering your selections.

Luckily for you, TouchMenu gives you complete control over your menu engineering, allowing you to make changes even remotely as and when required via TouchOffice Web. The ability to effectively update your offers will result in increased order totals and revenue.

Make informed decisions

Keeping a close eye on your KPIs will put you in a better position to make informed decisions that’ll boost revenue and identify cost saving opportunities. With over 200+ built in reports in TouchOffice Web, and the opportunity for creating custom reports, you can drill down to specific data and gain a complete bird’s eye view of your business. 

From staff clocking in and out all the way to product performance, reports can be pulled at the click of a button, instantly providing you with all the information you need. Intelligent reporting and thorough analysis of your most prevalent KPIs will result in more efficient operations as well as increased profits for your business. 

Implement multipurpose devices

Solutions like TouchPoint lite are becoming increasingly popular especially within the hospitality sector due to their multipurpose use. Lightweight on hardware, but heavyweight on features, TouchPoint lite takes orders and payments, whilst also providing your business with built-in reporting, all from a single device. The solution is the perfect tool for handling busy service due to its versatility and is a tool that should be implemented to effectively manage your busiest times.  

Introduce multiple ordering options

Free up your staff by empowering customers to place their own orders. Whether it’s via your ByTable app, TouchTakeaway webshop or SelfService kiosks, implementing multiple ordering options will diversify your revenue streams whilst also catering to a range of customer ordering preferences. 

Serving alongside you at all times, the ICRTouch ecosystem can be tailored to meet the exact needs of your business, supporting your operations in a way you need it the most. Reach out to a local Authorised Partner to find out more about other useful tips and tricks that can support your business.  

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As we head into 2025, the hospitality industry can expect yet another challenging year, due to the government’s latest budget plans. The ‘New year new me’ idiom will likely be considered within countless businesses’ operations, with many being forced to undergo significant structural changes in order to keep operational costs to a minimum. 
We are thrilled to announce ICRTouch’s sponsorship of the annual Pub and Bar Awards for the third consecutive year! Organised by the Pub & Bar Magazine team, the event celebrates the finest pubs from across the UK, recognising 94 county winners, with one final winner above all to claim the “National Pub and Bar of the Year” titl