"TouchTakeaway has had a huge effect on the business and staff, allowing us to operate as a takeout and delivery service as well as the dining-in aspect. The introduction of a bespoke online ordering and EPoS system has helped us move away from other online services that charge a commission-based service and we found didn't actually bring new customers."
Fast food ordering from a bespoke webshop
Online ordering is made easy with the TouchTakeaway e-commerce web app for QSR, restaurants, pubs, cafés, coffee houses, convenience stores, retail stores and stadiums.
Enable your customers to place an order from their home, table, seat, work desk, or on the go with their personal mobile or tablet.
Customers can browse at their leisure
Your customers will appreciate having the opportunity to browse your full product range at their leisure, rather than being rushed into a decision while standing in a queue or waiting on the phone. This extra time encourages customers to spend more online than they would do in-store.
Have your own app
Join hundreds of ICRTouch customers and raise the profile of your business by having your very own app on the Google Play Store and the App store. An app gives your business a professional look and your customers an enhanced user experience.
Gain repeat custom from an app, as it acts as a constant reminder on customers’ phones which will prompt them to revisit.
The whole picture
TouchTakeaway integrates seamlessly with your EPoS and back-office software. Sales are pushed through to your TouchPoint till just like an in-store transaction and go straight through to the kitchen. This also means that you can analyse walk in and online orders directly from TouchPoint and TouchOffice Web on a single unified system.
Offer more choices
Your customers are more likely to get exactly what they want, with advanced ordering options allowing your customers to customise their selection – particularly ideal for allergy sufferers, but also for those who truly dislike gherkins. Customers can simply pick their choices from the menu and select their meal preferences, condiments, and sides as defined by you.
TouchTakeaway Commander App
The Commander app brings TouchTakeaway to the hands of businesses who are not ready to take on a fully featured EPoS solution. A way for users to manage their TouchTakeaway orders, the application can be loaded onto a low-cost tablet to allow management of orders as they arrive. This solution allows the business owner to quickly view, progress, complete, and even reject orders, directly from the application’s interface. We think that’s pretty neat and is available from any ICRTouch Partner.
Each item is clear and legible, and the status can be changed with a smooth drop-down menu to alert the customer.
If a customer schedules their order for another time, it goes straight to a dedicated view and notifies the takeaway. This is then filtered by day, giving takeaways (big or small) plenty of room to breathe.
Integrate TouchTakeaway seamlessly with your existing systems...
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- Responsive layout
Clean layout designed to be mobile responsive, perfect for customers on the go.
Add your company logo and colours to your site, so your customers recognise your brand.
- Product images
Pictures paint a thousand words, users may not have time to read a long description. Use product images to entice customers and help them decide what to order.
- Product options
Customise items with options for sides, toppings and condiments.
Add a custom favicon using your logo or brand elements so that customers see your icon when they save your store to their phone.
Reach your audience with effective search engine optimisation.
- Delivery areas
Choose from postcode areas, fixed radius or custom map area for precise control over delivery areas.
- Delivery charges
Don’t lose money on deliveries and choose from minimum spend and set delivery charge for each delivery area.
- Payment options
Customers can pay by card online or with cash when the food is delivered.
Customers can pre-order their meals for a time and date of their choosing.
- Allergen info
Keep customers safe and let them know which allergens are in their dish with visual notifications and ingredients.
- Order status
Online order status notifications to customer, let them know that their order has been received and accepted by you. They can keep track of progress as the food is prepared and out of delivery or ready for collection.
- Open & close times
Choose when you are accepting online orders and let your customers know when you are open.
- No ads
Your online menu is exclusive to you, there are no adverts from competitors.
- Discount codes
Offer discount codes to tempt customers to switch to ordering via TouchTakeaway, or for ad-hoc promotions.
- Language choice
The site can be switched by the user to display in multiple languages.
- Integrate with TouchPoint EPoS
When integrated, make use of the full EPoS features. Orders can print in the kitchen, or display on the TouchKitchen screen and sales can be reported on alongside normal walk-ins for the complete picture.
For fine control of orders.
- Accept & reject orders
Accept or reject each incoming order. Change the status to Cooking, Ready or Out for Delivery.
- View pending orders
See list of all pending orders, and filter the view by current status.
- New order notifications
Get notified when each new order is received by either a pop-up on the screen or audible alert.
- View schedule of pre-orders
Choose a date to see all the pre-booked orders that need to be prepared.
- Temporarily pause online orders
When the kitchen staff gets busy, avoid disappointing customers with long waits by temporarily turning off the website ordering.