Multiple ordering channels
Effortlessly implement multiple ordering methods, so you can seamlessly diversify your revenue streams, whilst also catering to a variety of customer ordering preferences. Orders can be taken from your TouchPoint till, PocketTouch digital order taking device, ByTable app/webshop or SelfService kiosks, giving your customers significant flexibility to make purchases in a way that suits them the most as well as freeing up your staff from order taking responsibilities.
Research shows that customers are likely to spend on average 40% more when placing their own orders as they don’t feel like they’re being rushed into making a decision quickly, so by operating multiple ordering platforms you’re not only empowering customers but also boosting your revenue at the same time. Whether customers are placing orders with the help of staff or independently, they still have access to all the bespoke membership pricing and loyalty schemes they’d expect when ordering behind the counter.
Seamless integration
All software from ICRTouch has been designed with ease of use in mind, to provide your business with solutions that save time and money, increasing operational efficiency at the same time. Orders placed across all channels instantly appear in your TouchKitchen order management software as well your TouchOffice Web back-office management system, reducing mistakes and giving you a detailed overview of all order and sales information.
Your TouchMenu digital signage can be controlled via TouchPoint as well as TouchOffice Web and is also integrated with TouchStock, displaying live stock updates, keeping both staff and members informed at all times. Displays can be scheduled to update automatically, saving you both time and resources, making it the perfect solution if you want bespoke signage for your upcoming events.
This seamless integration between systems improves operational efficiency and speeds up service by taking the weight off of your staff’s shoulders so they have more time to focus on providing excellent service and nurture ongoing relationships with your members.
Intelligent reporting
The powerful TouchOffice Web back office management system gives you a bird’s eye view of your entire business. The solution offers 200+ built-in reports at your fingertips, presenting information in handy graphics and charts, giving you an instant overview of performance across your sales channels, staff, stock, members and more. All reports can be downloaded and exported in a matter of seconds, in your preferred format, significantly speeding up performance analysis.
These insights allow you to effectively manage your resources and carefully plan staff and stock around your busiest events, so you can capitalise on high footfall periods.
The ICRTouch ecosystem provides your members club with a range of intuitive tools that not only save you time and money, but also speed up service as well. The range of seamlessly integrating solutions enhance operational efficiency and provide you with significant insight into your operations, so you can make informed decisions, nurture customer loyalty and build strong relationships with your members. To find out more about other useful features of ICRTouch solutions, reach out to a local Authorised Partner who’ll be happy to assist you.
