TouchTakeaway success story from Fryers Fish & Chips

Orders started coming in from both areas but we found customers preferred delivery as it gave them confidence knowing they could stay at home and still enjoy their favourite fish and chips.

There was also the benefit of customers filling in their own address making sure there were no mistakes and the security of adding their own card payment details on the order form which eliminated the exchange of cash on delivery, again, allowing social distancing.

The phone line was constantly engaged, now we can manage both phone and online orders which leads to a much more accurate and quicker service for everyone.

Our TouchTakeaway online menu took 63% of our total orders last week, what a result!

https://fryers.touchtakeaway.net/menu

Our website directs customers to the TouchTakeaway platform for them to place their order.

We are also using ///what3words to help us locate delivery addresses, most are straight forward numbered correctly on regular streets but some are not numbered in the regular way which makes them difficult to find. Also, when you go out of town, into the countryside looking for house names or farms, can be a challenge.

Shane – Fryers Fish and Chips