Partner Login

Where to buy
Where to Buy

Sectors

Integration

Products

Company

British Library logo

The British Library making the most of SelfService kiosks

July 11, 2022

The national library of the United Kingdom, The British Library is the largest library in the world based on the number of items catalogued, with some 200 million+ items. Our Authorised Gold Partner, Gardiff EPoS, was chosen to implement an ICRTouch solution that could handle the significant number of orders received daily at multiple sites.

Gardiff Epos SelfService at The British Library

Gardiff Epos logo

Streamline your operations, increase your revenue and impress your guests with a Gardiff EPOS system.

Find out more
Gardiff Epos SelfService and TouchPoint at The British Library

The brief – an integrated EPoS to meet the high footfall demand

With two sites, the iconic St Pancras library site in London and the Boston Spa reading rooms in Lincolnshire, Graysons manage the catering services at both.

The Library itself receives 1.6million visitors every year and the 150 seat public restaurant, snack bar, members’ room and staff dining areas generate a substantial demand. It was necessary therefore that the solution provided by Gardiff and ICRTouch was scalable, efficient and variable.

The British Library team wanted to continue to provide a high-quality selection of food and beverage options, while increasing efficiency and enhancing social distancing compliance. They required a solution that would be able to cope with the high footfall alongside reducing queuing times and speeding up their service overall.

The solution – SelfService kiosks to improve customer flow

To enhance the existing TouchPoint countertop till EPoS that was already in place, Gardiff opted to install the flexible SelfService interactive kiosk ordering solution to improve customer flow and guest experience at both sites.

Enabling fast, automated ordering and payment processes, the solution has been proven to substantially reduce queuing times and gave The British Library a suitable solution to the social distancing requirements. The kiosks are fully branded and have a modern, ergonomic design alongside a secure, steel casing which ensures longevity and excellent return on investment. The full installation, including integrated Opayo payment terminals across both sites was completed by the Gardiff team over one weekend.

Management of the SelfService kiosks is maintained via the existing EPoS system thanks to TouchOffice Web and the ByTable software, allowing all products and pricing to remain consistent.

The result – faster service and return on investment achieved

Optimising the overall guest experience at both sites, the ICRTouch solution has allowed staff to focus more on customer service and reduce queuing times. The improved customer flow, prompted upselling via kiosks, staff productivity increases and reduced operating costs have all contributed to significantly improving the bottom line of The British Library’s operations.

The return on investment from the kiosks was achieved several times over in the first year. Supported by the Graysons and The British Library management team now having full access to real-time sales data and reporting via TouchOffice Web, Gardiff’s installation has been a huge success.

Even now, outside of social distancing rules, between 70-80% of sales at the Boston Spa site are processed via the SelfService kiosks, freeing up staff and speeding up service.
, , , ,

Read the most recent case studies...

Love Amelia team with Authorised Partner and kiosk
10/06/26

Love, Amelia streamlines operations with ICRTouch
Love, Amelia is a baby bank charity located in North East England. The organisation provides excellent quality, pre-loved items and equipment to children from birth to 16 years old, who are experiencing poverty and hardship. Since the initial launch in 2019, the charity has supported over 40,000 children. In order to streamline the charity’s operations, whether that be fundraising activities, managing donations, stock and everything in between, they reached out to their local Authorised Partner, Octo-POS for a reliable solution.
Read more
ICRTouch's Ticketing software at Robin Hill
02/06/26

Robin Hill streamlines park operations with ICRTouch
Robin Hill is a popular tourist destination and attraction park located in the heart of the Isle of Wight. Across its 88 acres, the park offers a natural woodland, countryside gardens, a variety of food and beverage outlets and entertainment suitable for visitors of all ages. During seasonal periods, the park experiences between 15-20,000 visitors a week, which is why Robin Hill reached out to their local Authorised ICRTouch Partner, ICR Systems, for a range of robust and reliable EPoS solutions.
Read more
TouchPoint till in surf shop at Ruda Holiday Park
19/02/26

Ruda Holiday Park streamlines efficiency with ICRTouch
Ruda Holiday Park, situated in Devon, is a popular tourist destination praised for its family friendly atmosphere and beautiful location near Croyde Bay Beach. As well as operating a variety of food & beverage and retail outlets, the holiday park also offers a wide range of activities and entertainment for families.
Read more