Delicious dining group expand with new Tapas Barcelona restaurant using CCM and ICRTouch

In the heart of Southampton’s Cultural Quarter, Tapas Barcelona is a sociable venue split over two floors providing authentic tapas with influences from Spanish kitchens around the world. The venue also hosts live music in the evenings, making it perfect for an evening out with great food, cocktails and friends.

The owners, Delicious Dining, also have 6 other popular venues around the local area with differing influences all using ICRTouch solutions provided by CCM EPOS.

Delicious Dining Group shelves behind the bar with wine bottles

CCM epos logo

A professional, responsive and helpful team of people who not only care about their customers, but also provide excellent advice on the best EPoS systems to suit your business needs.

Delicious Dining Group lounge area

The challenge

Delicious Dining needed a solution for a new build Tapas restaurant which would be opening in the heart of Southampton’s Cultural Quarter. The venue is split over two floors and needed to cater for both table service and drinks purchased at the bar.

Due to the location and popularity of the Delicious Dining brands, the service needed to be quick and accurate, so the staff only need to concentrate on maintaining a high level of customer satisfaction.

The solution also needed to allow the owners of Delicious Dining to view and manage all their brands through a single management interface that could provide both combined and individual views of their entire estate.

The solution

8 x EPoS touchscreen terminals running TouchPoint; 6 include Customer HTML Displays4 x Android tablets running PocketTouch1 x kitchen printerTouchKitchen with 2 x additional wall mounted screensTouchOffice Web

The solution provided by CCM EPOS totalled eight touchscreen tills, six of these had rear VGA displays to show the customer their transaction information and to use as a marketing and advertising screen. The marketing and advert information can easily be updated using Google Slides remotely as and when required. Ideal for promoting upcoming events, music, and special promotions.

To ensure the table service was slick and efficient, four handheld ordering devices using PocketTouch enable the waiting staff to take orders at the table and send the orders directly to the kitchen, saving time and ensuring accurate ordering.

TouchKitchen video system was installed to receive food orders in the kitchen, this ensures no paper orders are lost or accidentally destroyed and the kitchen staff have a clear view of the orders which have been sent through and of the progress of each order. A small touchscreen PC was installed for the chef’s control device whilst outputting the feed to two wall-mounted screens at each end of the kitchen. This allowed the whole kitchen to be kept in the loop but only the head chef controlled when an order was ready to leave the kitchen.

Delicious Dining is a busy multi-outlet and multi-themed restaurant operator that also required to have access to up to the minute sales figures and the ability to make system changes remotely. TouchOffice Web is the ideal choice, allowing both real-time and historical reporting across the entire group or individual restaurant and remote menu or price changes from any internet enabled device.

To find out more about Tapas Barcelona or the Delicious Dining Group visit their websites at tapasbarcelona.co.uk and www.deliciousdining.co.uk

To find out more about CCM EPOS visit their website at www.ccmepos.com or give them a call on 01202 302666.

Read the most recent case studies...

FC United of Manchester is a non-profit community football club seeking to replace their old EPoS system to enhance operational efficiency and therefore reached out to our local Authorised Partner, Venture House Group, for a variety of solutions to meet their requirements.
A purpose-built, modern, farm shop based on the Isle of Wight, Harvey Browns operates retail functions via a food hall, deli and butchery alongside hospitality from their cafe/restaurant. During the build process the team contacted our Authorised Silver Partner to create a bespoke EPoS package.
An authentic Italian restaurant based in Chorley Luciano's has over a decade of excellence. Owner, Luciano, worked as a chef at the Midland Hotel in Manchester and later became a manager at ‘il Toro’ in Horwich before opening Luciano’s 11 years ago. Luciano recognised the importance of modernising technological infrastructure in order to remain competitive within the hospitality industry. The restaurant reached out to our Authorised Silver Partner, ASG, for the implementation of a new EPoS system.