The Woodmans Arms is a popular pub located in the South of England, on the picturesque Isle of Wight. Alongside a great pub and dining experience, the venue also frequently hosts events for its customers and gets involved with local activities.
Delicious dining group expand with new Tapas Barcelona restaurant using CCM and ICRTouch
In the heart of Southampton’s Cultural Quarter, Tapas Barcelona is a sociable venue split over two floors providing authentic tapas with influences from Spanish kitchens around the world. The venue also hosts live music in the evenings, making it perfect for an evening out with great food, cocktails and friends.
The owners, Delicious Dining, also have 6 other popular venues around the local area with differing influences all using ICRTouch solutions provided by CCM EPOS.
A professional, responsive and helpful team of people who not only care about their customers, but also provide excellent advice on the best EPoS systems to suit your business needs.
The challenge
Delicious Dining needed a solution for a new build Tapas restaurant which would be opening in the heart of Southampton’s Cultural Quarter. The venue is split over two floors and needed to cater for both table service and drinks purchased at the bar.
Due to the location and popularity of the Delicious Dining brands, the service needed to be quick and accurate, so the staff only need to concentrate on maintaining a high level of customer satisfaction.
The solution also needed to allow the owners of Delicious Dining to view and manage all their brands through a single management interface that could provide both combined and individual views of their entire estate.
The solution
8 x EPoS touchscreen terminals running TouchPoint; 6 include Customer HTML Displays4 x Android tablets running PocketTouch1 x kitchen printerTouchKitchen with 2 x additional wall mounted screensTouchOffice Web
The solution provided by CCM EPOS totalled eight touchscreen tills, six of these had rear VGA displays to show the customer their transaction information and to use as a marketing and advertising screen. The marketing and advert information can easily be updated using Google Slides remotely as and when required. Ideal for promoting upcoming events, music, and special promotions.
To ensure the table service was slick and efficient, four handheld ordering devices using PocketTouch enable the waiting staff to take orders at the table and send the orders directly to the kitchen, saving time and ensuring accurate ordering.
TouchKitchen video system was installed to receive food orders in the kitchen, this ensures no paper orders are lost or accidentally destroyed and the kitchen staff have a clear view of the orders which have been sent through and of the progress of each order. A small touchscreen PC was installed for the chef’s control device whilst outputting the feed to two wall-mounted screens at each end of the kitchen. This allowed the whole kitchen to be kept in the loop but only the head chef controlled when an order was ready to leave the kitchen.
Delicious Dining is a busy multi-outlet and multi-themed restaurant operator that also required to have access to up to the minute sales figures and the ability to make system changes remotely. TouchOffice Web is the ideal choice, allowing both real-time and historical reporting across the entire group or individual restaurant and remote menu or price changes from any internet enabled device.
To find out more about Tapas Barcelona or the Delicious Dining Group visit their websites at tapasbarcelona.co.uk and www.deliciousdining.co.uk
To find out more about CCM EPOS visit their website at www.ccmepos.com or give them a call on 01202 302666.
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