Home to Cardiff Rugby in the heart of the Welsh capital, Cardiff Arms Park has been used as a rugby ground since the 1870s, with many of rugby's biggest names having played at the world-famous stadium.
Ruda Holiday Park streamlines efficiency with ICRTouch
Ruda Holiday Park, situated in Devon, is a popular tourist destination praised for its family friendly atmosphere and beautiful location near Croyde Bay Beach. As well as operating a variety of food & beverage and retail outlets, the holiday park also offers a wide range of activities and entertainment for families.
The management team at Ruda Holiday Park wanted to facilitate the management of the park, reduce labour costs and improve efficiency across their business. Therefore, they reached out to a local Authorised Gold Partner, Electrotec, who suggested implementing the robust & reliable ICRTouch ecosystem.
The management team at Ruda Holiday Park wanted to facilitate the management of the park, reduce labour costs and improve efficiency across their business. Therefore, they reached out to a local Authorised Gold Partner, Electrotec, who suggested implementing the robust & reliable ICRTouch ecosystem.
Choose Electrotec – where technology meets unrivalled customer service. Transform your establishment into a well-oiled machine with our innovative EPoS systems and watch as your revenue and customer satisfaction soar.
The brief - the importance of reliable systems
Ruda Holiday Park offers a mixture of retail and F&B outlets for its visitors, which can be a challenging task to manage successfully without the right systems in place.
With seven hospitality and three retail outlets, as well as a range of activities available for visitors, Ruda Holiday Park required a solution that gives them a complete bird’s eye view of the park’s operations and makes it possible to consistently deliver positive customer experiences.
The systems had to be intuitive and robust to keep up with high footfall periods and therefore, the Ruda Holiday Park team reached out to Electrotec for a solution.
With seven hospitality and three retail outlets, as well as a range of activities available for visitors, Ruda Holiday Park required a solution that gives them a complete bird’s eye view of the park’s operations and makes it possible to consistently deliver positive customer experiences.
The systems had to be intuitive and robust to keep up with high footfall periods and therefore, the Ruda Holiday Park team reached out to Electrotec for a solution.
The solution - comprehensive ecosystem and excellent support
In order to meet the customer’s needs, the following solutions were implemented:
20 x TouchPoint
3 x SelfService kiosks
6 x TouchKitchen order management systems
3 x CollectionPoint screens
ByTable self-ordering for all food outlets
TouchOffice Web back-office management system
The solutions were implemented across the park’s bar and restaurant, American diner, fish and chips shop, pizza restaurant, ice cream parlour, fried chicken shop, entertainment bar, merchandise shop, surf shops, craft swimming pool and reception.
The Electrotec team installed the systems in a timely manner, and provided excellent support throughout the process.
“All the team at Electrotec have always been there for us when we needed support but truthfully, the system is so robust and the installation and training was done in such a professional manner, that we hardly ever have to call support.”
The Electrotec team installed the systems in a timely manner, and provided excellent support throughout the process.
“All the team at Electrotec have always been there for us when we needed support but truthfully, the system is so robust and the installation and training was done in such a professional manner, that we hardly ever have to call support.”
The result - reduced costs paired with streamlined operations
The ICRTouch ecosystem was welcomed by the park with extreme positivity.As a result of the installation, Ruda Holiday Park now benefits from a seamlessly integrating ecosystem, meeting their exact needs. The business is planning to introduce ICRTouch’s digital loyalty system for next season, along with Ticketing for the hire services that will include Segways, hover boards and the craft den activities.
“We have been extremely impressed with Electrotec and the service provided. ICRTouch has helped us to manage all our retail and F&B allowing us to have full visibility and effectively manage stock and transactions. The new touch screen ordering screens have boosted the business and allowed us to reduce staffing costs and the amount of transactions done in cash.” - Mario Alves, Operation Director at Ruda Holiday Park
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