"The operation required the ability to service a high number of customers, sometimes in a short period of time, so the system had to be robust, easy to use and efficient. To save time and staffing costs, customers collect their orders from the counter once their items are ready so CollectionPoint solution was the perfect fit."
Customer-facing order status display software
Queue-bust effectively and efficiently with CollectionPoint displays that integrate with your EPoS to keep customers informed of their order status; reducing complaints and improving customer experience.
CollectionPoint display screens show order status so customers can be kept informed on their order progress. Ideal for takeaways, quick service restaurants, cafes, attractions, warehouses and waiting rooms, the intelligent solution integrates seamlessly with the wider EPoS ecosystem, automating the whole process.
Staff can keep an eye on progress via the order status controller
Once an order has been prepared and it is ready for collection, use TouchPoint or TouchKitchen to finish the order ticket and send a notification to CollectionPoint to announce the order is ready to be collected.
If a customer misses their call it’s no problem, as the CollectionPoint remote control allows staff to recall missed orders at the touch of a button.
Customise CollectionPoint to fit with your existing branding
CollectionPoint is fully customisable and can be easily adjusted to match your business’ interior design and branding. Its design features also provide an opportunity for advertising space on a display that customers will be fully engaged in for a number of minutes, giving you the perfect opportunity to advertise promotions, new products or upcoming events.
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- Automated orders
When an order is placed on TouchPoint, the order gets sent straight to CollectionPoint.
- Automated collections
Collection notifications are called from the CollectionPoint remote or when the kitchen finish a ticket on TouchKitchen.
When an order is ready to collect, an animation for the corresponding ticket will pop-up on screen, along with an audio announcement.
- Displays customer ticket status / queue.
- Individual ticket progress (i.e. ‘cooking’, ‘preparing’ and ‘ready’).
- A pop up notification alerts customers when an order is ready for collection.
- Audio call out available in multiple languages and accents.
- Estimated preparation time auto-generated from recent orders.
- Bespoke designs available from your ICRTouch Partner.
- Real estate for advertising to customers (video, motion-graphics and image slideshow).
- Individual ticket status/queue text can be customised to fir your business.