The Woodmans Arms is a popular pub located in the South of England, on the picturesque Isle of Wight. Alongside a great pub and dining experience, the venue also frequently hosts events for its customers and gets involved with local activities.
Hooked & Plucked quick service restaurant EPoS
Hooked and Plucked is a family restaurant business that goes back to 1983 as one of the first quality takeaways in Workington. Since then the quick-service restaurant has built a much-loved following in the local area with customers whose support they greatly appreciate.
Following their installation, we spoke to Jason Bailey from PanaEpos to find out about the setup at Hooked and Plucked.
PanaEpos provides you with the most reliable Panasonic hardware, coupled with award-winning software and market-leading after-sales support.
Food that gets you hooked
“Hooked and Plucked brings an all-new quick-service style restaurant to Workington, with a focus on self-service. Originally, the owners of Hooked and Plucked came to us as a referral through Facebook. Having heard of our name through our recent installation of a kiosk in a fish & chip shop, they got our details and came to us for an EPoS solution.
The customer was looking for a quick, efficient and reliable ecosystem to be able to process their orders as quickly as possible. They process a very high volume of orders, selling at a huge pace with around 100 orders every hour. The restaurant was run from previous premises before but the owners decided to move to a bigger restaurant to keep up with the demand.
Focusing on the self-service concept we gave them the opportunity to trial the webshop ordering solution, TouchTakeaway, so they can get a taste of it and see how it works embedded into their website. We installed the ICRTouch suite of software, so the TouchTakeaway app talks with the TouchPoint till, which then talks with the kitchen video screen, kitchen printers and their CollectionPoint screens. The setup is managed by the cloud back office, TouchOffice Web. The operation of the technology is similar to that of McDonald’s.”
The result
The feedback from the site has been very positive, the staff are happy with processing transactions and the management are pleased with TouchOffice Web. The trial of TouchTakeaway went very well and they are going to be keeping the solution as their online ordering system.
The future plans for Hooked and Plucked are to get the kiosks online, this will further improve the customer ordering process at this great quick-service restaurant.
Read the most recent case studies...
Lusty Glaze Beach, located in Newquay, Cornwall, is a stunning private cove with a reputation as one of the UK’s most picturesque live music venues, thanks to its Sundowner Sessions. These events showcase a vibrant mix of well-known artists and local talent, providing a magical setting where Cornish sunsets complement the live music on the beach. The beach is also home to significant events like the annual Beach Tag Rugby Tournament, a family-friendly festival that attracts teams from across the UK for a weekend of competitive fun, culminating in knockout stages, live music, and fireworks.
Founded in 1888, South Shields Football Club (SSFC) is a professional club located in Tyne and Wear, currently competing in the National League North. The football stadium has a capacity to host 4,000 fans and offers a range of services, including hospitality boxes, bars, food kiosks and a merchandise store.
The club was seeking to replace their outdated systems in order to streamline service across the venue and efficiently manage all their revenue streams. Therefore, they reached out to an ICRTouch Authorised Partner, Octo-POS, who implemented a whole suite of EPoS solutions to transform the club’s operations.
