Derby Manor Hotel upgrade their EPoS with CCM and ICRTouch

Derby Manor Hotel & Restaurant provides a relaxing and tranquil atmosphere where every room has been designed and decorated to the highest standard. Complete with an exclusive Restaurant and Bar that allows you to enjoy good conversation with friends, family and guests.

Derby Manor also offer wedding services for that intimate wedding experience with planning services, the wedding service itself, the wedding breakfast and evening entertainment all available. In addition, the hotel offers driving experiences and prestige car hire from a range of high performance and luxury cars.

Derby Manor Hotel operates with ICRTouch Epos solutions

CCM epos logo

A professional, responsive and helpful team of people who not only care about their customers, but also provide excellent advice on the best EPoS systems to suit your business needs.

Derby Manor Hotel operates with ICRTouch Epos solutions

The challenge

The owners of Derby Manor Hotel had acquired the site of a rundown hotel which required a total refurbishment.

The hotel also needed an EPoS solution that would cope with all the needs of the newly refurbished luxury hotel and a fine dining restaurant. The solution also needed to be able to interact with the hotel management system so that food and beverage purchases could be posted directly into customer’s rooms to be paid for at check-out time. Due to the nature of the owners’ existing businesses, they required the ability to access the system from anywhere in the world to check sales and update the system’s program.

The solution

2 x Varipos 715 running TouchPoint2 x Receipt Printers1 x Kitchen PrinterLink to Resident Pro – Hotel Management SoftwareTouchOffice Web

After an in-depth consultation with the owners of Derby Manor CCM EPOS were able to offer the ideal solution comprising two EPoS terminals running ICRTouch’s TouchPoint each with local thermal printers and a remote kitchen printer. TouchOffice Web, ICRTouch’s cloud-based back office software, allowed the owners to access both historical and real-time sales data and make menu and price changes from anywhere in the world through their Internet-connected devices.

The ICRTouch TouchPoint EPoS interfaces seamlessly with their hotel management system – Resident Pro allowing food and beverage transactions to be posted directly onto the hotel guests room account.

The staff and management have been professionally trained in the use of the system, giving them complete control over their day to day operations, with the ability to make changes as and when needed. CCM continue to be on hand in case any more in-depth questions or changes are required.

To find out more about Derby Manor Hotel visit their website at

To find out more about CCM EPOS visit their website at or give them a call on 01202 302666.

Read the most recent case studies...

FC United of Manchester is a non-profit community football club seeking to replace their old EPoS system to enhance operational efficiency and therefore reached out to our local Authorised Partner, Venture House Group, for a variety of solutions to meet their requirements.
A purpose-built, modern, farm shop based on the Isle of Wight, Harvey Browns operates retail functions via a food hall, deli and butchery alongside hospitality from their cafe/restaurant. During the build process the team contacted our Authorised Silver Partner to create a bespoke EPoS package.
An authentic Italian restaurant based in Chorley Luciano's has over a decade of excellence. Owner, Luciano, worked as a chef at the Midland Hotel in Manchester and later became a manager at ‘il Toro’ in Horwich before opening Luciano’s 11 years ago. Luciano recognised the importance of modernising technological infrastructure in order to remain competitive within the hospitality industry. The restaurant reached out to our Authorised Silver Partner, ASG, for the implementation of a new EPoS system.