"We're absolutely delighted with TouchTakeaway and the addition of TouchOffice Web. We now have the information at hand as to the busy times and of course, the amount of orders received each service."
Speed up service with industry-leading EPoS for QSRs
Designed to handle the pressures of fast-paced quick service restaurant (QSR) environments, the ICRTouch product ecosystem will help you streamline operations and work smarter.
From intuitive ordering apps and webshops and intelligent kitchen management software to effective queue busting solutions and handy integrations, you’ll be seeing the benefits of an efficient EPoS solution in no time.
Meet customer demand
with online ordering
Meet customer demand with online ordering
The ability for your customers to place orders either from home or on the go from their own devices is no longer a nice to have, but a necessity. To meet your customer demand, you’ll need an intuitive online ordering system and TouchTakeaway provides the ideal solution.
Giving your customers the ability to browse your menu in their own time, place orders, manage their account, schedule delivery or collection and so much more, TouchTakeaway can be utilised either as an online webshop that works alongside your website, or as a standalone app, downloadable from both the Google Play and Apple App stores – or both!
Streamline operations and save money with an integrated system
Ensuring that all your systems function effectively as one is vital to speeding up your service. The ICRTouch ecosystem is designed from the ground up to seamlessly integrate, giving you the flexibility to manage your front-of-house TouchPoint tills, TouchOffice Web business reporting, TouchKitchen order management, TouchStock control systems, online ordering and more within a single system.
Additionally, ICRTouch solutions integrate with third party providers such as Deliveroo and Just Eat, meaning that manually copying orders from one system to another is never required – the technology will automate the process for you.
Take the heat off the kitchen with effective order management
Keeping clear, easy to understand orders flowing to your kitchen can be difficult with traditional pen and paper order taking systems. Making the switch to a digital solution such as TouchKitchen removes the opportunity for error and helps to ensure that the right orders are coming out of the kitchen at the right time.
Thanks to TouchTakeaway’s in-built virtual queuing system, ChefGuard, during a busy service the delivery of orders from your EPoS to the kitchen can be regulated. Control how many orders are fed to the kitchen every minute, meaning kitchen teams no longer get overwhelmed.
Queue bust more effectively
than ever before
It’s proven that customers spend on average 10% more when using a SelfService kiosk than when ordering at a traditional till. Having the ability to independently place their orders means you’ll be speeding up service in no time and SelfService can be configured for kiosks, table-mounted pads or even drive through screens.
To further improve the guest experience and help queue busting, digital menus and order collection screens can be incredibly effective. TouchMenu syncs with your wider EPoS system, allowing you to display live menu updates including stock level alerts, allergens, nutritional info and more. When used alongside the CollectionPoint customer-facing order management displays, you can effectively divert customers from high-traffic areas, reduce queues and improve overall customer satisfaction.
Another way to manage orders
The TouchTakeaway Commander app brings TouchTakeaway to the hands of businesses who are not ready to take on a fully featured EPoS solution. Another way for users to manage their TouchTakeaway orders, the application can be loaded onto a low-cost tablet to allow management of orders as they arrive. This solution allows the business owner to quickly view, progress, complete, and even reject orders, directly from the application’s interface.
Orders from the ICRTouch till system can be allocated to available delivery drivers, including customer name, order details, address, directions and payment information. Drivers can login to the system as they return to become available for further orders.
Robust EPoS solutions for fish & chip shops
Giving your customers flexibility on how they place their orders will help you manage that Friday evening rush more efficiently than ever, and ultimately, increase revenue.
As well as over the counter ordering via a TouchPoint till, the ICRTouch solution lets your customers order via your TouchTakeaway online website or downloadable app, from hand-held PocketTouch devices to help you bust the queues, and even SelfService interactive kiosks.
Using a number of solutions, you can diversify your revenue streams, by giving your customers flexibility on how they place their orders. Customers are inclined to spend more if they have a variety of options to suit their needs.