All of these factors can be major contributors to the increase in delivery and takeaway sales, which should be a point of consideration for hospitality businesses in the future.
Many restaurants within the industry use a thorough booking confirmation system in order to minimise the number of last minute cancellations. It’s crucial that guests have an improved understanding of the way a restaurant is negatively impacted by a last minute cancellation, leading to food wastage and also a loss of sales.
“With more venues considering charging cancellation fees to deter no-shows, we want to help diners understand the impact on businesses of cancelling at the last-minute so they can think ahead and give advance warning – and not get stung with a cancellation charge.” – Kirsty Morris, MD at Barclaycard Payments
It is possible that restaurants in the future will introduce a compulsory booking deposit, in order to compensate for any last minute cancellations and therefore encourage diners to either attend to their reservations or reconsider making a booking if they are unsure whether they can attend.
With TouchReservation’s built-in deposit functionality, hospitality businesses are able to implement a per-person or per-booking deposit to help combat the lost revenue due to no-shows. Find out more about how TouchReservation and the wider ICRTouch ecosytem could help your business on our Hospitality page.