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The Oaklands Hotel requires EPoS to keep up with expansion plans

February 24, 2021

The Oak Hotel has quickly expanded over the last few years to offer a unique restaurant, wedding venue and al fresco dining experience. The venue is now a popular destination venue in Norwich.

Our Authorised Partner, PanaEpos, were tasked with upgrading the EPoS solution across the business.

ICRTouch EPoS solutions at The Oaklands Hotel, installed by PanaEpos

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PanaEpos provides you with the most reliable Panasonic hardware, coupled with award-winning software and market-leading after-sales support.

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Oaklands Hotel operates using ICRTouch EPoS solutions

The brief

The business was expanding at an incredible rate and they needed a company to take ownership of the IT.

To bring all areas of the business reporting under one roofTo create a ‘copy and paste’ setup that can be adapted to each venueTo have a one port of call for all hospitality and retail IT related issuesTo create a fully integrated IT setup across all areas of the business ranging from EPOS, CCTV, WiFi, Hotel Posting, Networking, Payments and Remote ordering Apps all talking to each other seamlessly.

The solution

After exploring the market, Oaklands chose to use us because we had a pool of experienced IT engineers who know each of our products thoroughly. We didn’t just offer EPOS we offered the whole range, plus centred around ICRTouch, we were able to create a network of solutions that all went together. The Hotel Posting (Rezlynx) links to ICRTouch which links to payment provider PaymentSense, TouchTakeaway, ByTable, HikVision CCTV, CAS Barcode Scales which all sits on a Ubiquiti Network with a public and staff WiFi throughout the venue with the ability for us to have remote maintenance and diagnoses.

Other providers were looked at but their support had a poor reputation, their hardware was cheap and offered nowhere near the same level of software as ICRTouch.

The result

Throughout the pandemic the business has relied heavily on ICRTouch to help them adapt to new rules, for instance, ByTable, TouchTakeaway and PocketTouch are all recent additions to their EPOS Solution. The consolidated back office solution has reduced the need to employ additional clerical staff to manage the business behind the scenes. The ease of use has made it easy to train staff to maintain the program themselves.

"The solution has made a safer environment for the staff during reopening after the first lockdown, using the likes of PocketTouch on Orderman Handhelds and ByTable. The back office simplistic setup makes it easy to pull reports for management and quickly add/remove/amend products. Quicker and more efficient service using ByTable and PocketTouch. Ease of charging to a room through the hotel posting system. Added ability to order through click and collect. A supermarket-style purchase process in the food halls through the use of the barcoded scales."
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