The Woodmans Arms is a popular pub located in the South of England, on the picturesque Isle of Wight. Alongside a great pub and dining experience, the venue also frequently hosts events for its customers and gets involved with local activities.
Kokoro Wolverhampton opens its doors with ICRTouch ecosystem
Kokoro is a popular Japanese style takeaway chain with over 70 restaurants across the UK. First opened in Kingston in 2010, Kokoro quickly gained popularity due to its authentic, healthy selections and unique branding.
Over 20 Kokoro franchises already utilise the ICRTouch ecosystem. Therefore, the Wolverhampton branch decided to follow suit by reaching out to local Authorised Partner, Smart EPOS, for a range of solutions to benefit their operations.
Over 20 Kokoro franchises already utilise the ICRTouch ecosystem. Therefore, the Wolverhampton branch decided to follow suit by reaching out to local Authorised Partner, Smart EPOS, for a range of solutions to benefit their operations.
At Smart EPOS our aim is to provide the best system for you and your business. We offer many different hardware packages to fit in with your environment and also offer rental packages as well as purchase options to suit you.
The brief - The significance of a fully integrated ecosystem
Kokoro needed a suite of solutions to ensure swift order prep and streamlined operations. The implementation of integrated payment terminals was something the branch was particularly keen on, so they can provide faster and more seamless service. Combined with back-office reporting via TouchOffice Web, the implementation would lead to more accurate reports and more significant insight into operations.
Customer self-ordering was also essential, in order to free up staff from the order taking process behind the till and diversify revenue streams at the same time. The solutions had to be robust and reliable, with the ability to effortlessly handle incoming orders from a range of integrated channels. Kokoro has unique branding, which was important to portray across a range of solutions and the branch’s digital signage, therefore customisation and flexibility was also required.
Introducing ICRTouch solutions meant that all of Kokoro’s needs can be met from a single EPoS provider and therefore the Wolverhampton branch reached out to the Smart EPOS team, for a range of handy solutions.
Customer self-ordering was also essential, in order to free up staff from the order taking process behind the till and diversify revenue streams at the same time. The solutions had to be robust and reliable, with the ability to effortlessly handle incoming orders from a range of integrated channels. Kokoro has unique branding, which was important to portray across a range of solutions and the branch’s digital signage, therefore customisation and flexibility was also required.
Introducing ICRTouch solutions meant that all of Kokoro’s needs can be met from a single EPoS provider and therefore the Wolverhampton branch reached out to the Smart EPOS team, for a range of handy solutions.
The solution - Implementing robust and reliable systems
In order to meet Kokoro’s needs, the following solutions were implemented:
2 x TouchPoint terminals
TouchOffice Web back office management
3 x SelfService kiosks
3 x TouchMenu digital displays
TouchTakeaway online ordering platform
Dojo card reader integration
All ordering channels feed live data into the TouchOffice Web, giving Kokoro useful insight into their operations. The seamless integration of the solutions makes it effortless for the team to complete orders quickly and efficiently, allowing them to focus on providing great customer service.
The benefit - Increased order totals and streamlined customer journey
Thanks to ICRTouch solutions, customers can place orders via the TouchPoint till, TouchTakeaway app, or even via various SelfService kiosks within the restaurant. The range of ordering solutions diversify revenue streams whilst also catering to a variety of ordering preferences. Integration with Dojo card readers speeds up the order and payment process whilst also resulting in more accurate reporting.
Thanks to the TouchMenu displays, the Wolverhampton branch can entice customers with aesthetically pleasing digital signage and portray their bespoke branding with ease. Kokoro now benefits from a whole ecosystem of seamlessly integrating solutions from a single EPoS provider, that not only drive increased revenue but also improve customer experience too.
Thanks to the TouchMenu displays, the Wolverhampton branch can entice customers with aesthetically pleasing digital signage and portray their bespoke branding with ease. Kokoro now benefits from a whole ecosystem of seamlessly integrating solutions from a single EPoS provider, that not only drive increased revenue but also improve customer experience too.
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