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Intuitive EPoS for Wimbledon RFC

May 23, 2024
Wimbledon RFC is a popular London rugby club that offers extensive facilities and a range of activities for its members. The renowned club has contributed to a significant landmark in rugby history by being a founding member of what we know today as the Rugby Football Union.

In order to maintain providing excellent customer service throughout the club’s facilities, Wimbledon RFC reached out to local Authorised Gold Partner, Gardiff EPOS for a range of intuitive solutions.

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The brief - Improving customer experience

In order to continue providing excellent customer service during peak periods, the busy rugby club wanted to enhance its operational efficiency through streamlined operations. Wimbledon RFC recognised that in order to achieve this, there was a requirement to upgrade their outdated systems and therefore wanted to implement a range of brand new intuitive EPoS solutions.

The systems needed to be robust and reliable, providing the Wimbledon RFC management team with access to membership schemes, seamless ticket management and integrated payment systems. The team at Gardiff EPOS carefully listened to the needs of Wimbledon RFC and provided a range of bespoke solutions to meet their needs.

The solution - Seamlessly integrated solutions

In order to meet the needs of the renowned members club, the Gardiff EPOS team installed and integrated the following solutions:

 
  • TouchPoint with integrated payment system

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  • TouchOffice Web+ cloud-based management system

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  • Ticketing solution for streamlined event ticket management

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  • ByTable order-to-table solution including customer account management and comprehensive loyalty schemes

    • The installation of ICRTouch solutions was scheduled to take place outside of peak hours in order to minimise the amount of down time for the club, ensuring a seamless transition to the new solutions. The Gardiff EPOS team provided on-site support during the staff training process so all initial queries could be addressed immediately, ensuring staff were comfortable with the new technology.

    The result - Enhanced customer service and easy ticket management

    The range of intuitive systems has completely streamlined the operations of Wimbledon RFC. Not only have they significantly reduced administrative tasks, but they’ve also allowed staff to focus on providing more excellent customer service, improving customer satisfaction. The combination of seamless ticket management, improved customer engagement and more effective management of promotions has resulted in increased event attendance.

    The management team now also has access to real-time data which they can access via TouchOffice Web, allowing them to make data-driven decisions. In terms of the required customer membership management and member top-up abilities; this is fully handled and integrated in the new EPoS.

    Thanks to the Gardiff EPOS team, Wimbledon RFC experienced a seamless transition to their brand new EPoS systems, providing them with a range of intuitive tools that allow them to continue serving their local community.

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