Cannon Hall Farm, ICRTouch customer

Cannon Hall Farm

To update their EPOS solutions, the farm enlisted the help of ICRTouch 2018 Gold Partner, 1Call4, a systems integrator and provider of ICRTouch software in the north of England.

Cannon Hall Farm operates using ICRTouch EPoS solutions

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Cannon Hall Farm operates using ICRTouch EPoS solutions

The brief

Cannon Hall Farm had several issues before ICRTouch software was installed:

  • They lacked a central reporting system for their estate, so the farm shop, admissions, White Bull, Hungry Llama and gift shop were spending a lot of their time running reports for each site. As well as this, programming changes could only be made locally and so a manager would have to visit each sales area to make any changes to prices, products or promotions.
  • With over 14,000 product lines, manual stock takes took a lot of time for staff to conduct, often taking several days.
  • There was no customer loyalty system in place to run various promotions for their regular customers and encourage repeat visits.

The solution

The installation, involving 26 x TouchPoint terminals, was performed by 3 members of the 1Call4 service team, who configured 5 individual TouchPoint programs to use in the different areas of the farm.

The system was integrated with the following ICRTouch software: TouchOffice Web, a cloud-based back office solution, and TouchStock, a handheld stock control system. Customer-facing rear displays and scales were installed on the tills.

1Call4 offered the following solution:

  • TouchOffice Web provided Cannon Hall Farm with a central reporting system for their farm, allowing them to manage their business easily, make programming changes, and identify sales trends across their entire estate, all from a single online account.
  • Handheld tablet devices with TouchStock were installed, enabling the staff to quickly scan items for stock takes and deliveries, speeding-up the farm’s slow stocktaking issues.
  • TouchPoint enabled them to add a loyalty program, which offered visitors gift cards and loyalty cards to use at any point of sale in the park.

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