Benefits For Atholl Arms Hotel
• Aures Yuno Touch Screen EPoS Terminal with TouchPoint is a fast, reliable and easy to use touch screen EPoS Interface for the busy public bar.
• Hotel residents’ food and drink bills can be posted electronically and instantly charged to their room from the bar or restaurant, so their account is always up to date.
• Wireless hand-held ordering via PocketTouch reduces customer waiting times, encourages more frequent ordering and higher average spends and can also significantly reduce staffing overheads.
• Table tracking and kitchen order printing in the dining areas ensures nothing leaves the kitchen without first having been charged on the till.
• Inbuilt customer loyalty database provides incentives to win and retain customers from your local competitors with TouchLoyalty.
• TouchOffice Web allows full management control and real-time reporting from any internet connected device. Take reports, change products and prices or perform stock taking procedures remotely from your office, home, or wherever.
One of the many suggestions given to the Atholl Arms was to trial PocketTouch which runs on any handheld, wireless Android or iOS device and is used by waiting staff for taking food and drink orders.
Zsolt added, “Our kitchen, bar and restaurant is some distance apart and as you can imagine it can take some time to go out, take the food and drinks orders using a traditional order pad and pen, then walk to the bar to manually input the order into the till. Ultimately, this then takes the server away from the customer. ICR Scotland loaned us the handheld device for two weeks to test before making a decision.”
Benefits Of PocketTouch
• The software can be programmed to prompt the server to upsell. For example; if spaghetti bolognaise was ordered, the system prompts the server to ask if side orders are required, and whether any drinks are needed. Overall giving them tighter control of orders.
• Waiting staff can focus on providing a better and personalised customer service.
• Cost Savings, Atholl Arms Hotel now needs one less member of waiting staff for each shift.
To provide a fully integrated solution, ICR Scotland were able to recommend a range of Property Management System (PMS) providers that could be interfaced with their new ICRTouch EPoS System.
With experience in using mainstream hotel PMS such as Micros and Opera, which Zsolt found dated, he elected to use “HOP” Property Management System.
