Mobile-first solutions are here to stay in a post-pandemic world

There’s no denying that the COVID-19 pandemic caused dramatic shifts towards businesses opting for mobile-first interactions with their customers. In today’s post-pandemic world, we’re seeing signs that digital interaction is here to stay, with consumers still holding high expectations for efficient, easily accessible interactions with businesses.
ByTable menu selection on a mobile device

As a result, businesses looking to remain competitive must be equipped to offer mobile-first solutions throughout every aspect of their EPoS system.

The ICRTouch EPoS (electronic point of sale) ecosystem offers a seamless suite of mobile-ready products to help businesses streamline operations, improve customer experience, increase profits and remain ahead of the curve. 

Streamline operations and reduce the need for staff resource

The modern consumer expects to be able to order food and drink directly from their table or even seat in venues and event spaces, but without a mobile-first solution, this process can be time-consuming for waiting staff. ByTable, the order-to-table solution, enables customers to self-order from a mobile or tablet, freeing up staff to focus on other tasks and improving overall customer experience.

You can also expect to see increased order values with ByTable in place. Being able to view the full menu in their own time means customers are more likely to spend more, adding those extras, sides and desserts without fear of judgement from waiting staff.

Ongoing development for a comprehensive solution

ByTable is fast becoming much more than an order-to-table solution. The ongoing development of this software, adding more feature rich functionality, means it’s providing businesses and their customers with a truly comprehensive solution.

In addition to ordering from the table, customers using ByTable have access to so much more, including an integration with TouchReservation that allows them to book tables within the app itself. As well as this, customers can view their loyalty balances, purchase and manage tickets, receive push notifications, and more. All these features, combined with the ability to customise the app with your business’ branding, mean ByTable can help streamline operations, improve the customer experience, and drive growth.

Empower employees with paperless ordering

As well as customer-facing mobile-first solutions, with PocketTouch, hand-held order-taking software, waiting staff can take orders quickly and accurately, without the need for manual pen and paper systems. The software, compatible with iOS, Windows, Android, and PAX devices, automates the ordering process and sends updates straight to the till and kitchen, allowing businesses to turn over tables faster while also increasing order values.

Investing in  future-proof solutions

The constant evolution of EPoS technology has forced businesses to reconsider their customer interactions and invest in innovative solutions that keep pace with consumer demand. Our seamless EPoS ecosystem provides an intuitive, intelligent solution to help future proof your business, giving you a competitive advantage in today’s ever-changing hospitality environment. 

To start increasing profitability and operating more efficiently, find your local Authorised ICRTouch Partner today.



Back in April 2023, ICRTouch made a generous contribution of £2,000 to Wightoak Youth Services. The organisation aims to provide valuable support to young people that come across the charity. Donations received are primarily directed towards facilitating activities that nurture potential future opportunities and create positive memories.