Hospitality employees working longer hours to keep doors open

Recent data from workforce management specialist Bizimply’s customers shows hospitality employees are working longer to keep establishment doors open.

Analysis of the Bizimply data shows that hospitality employees are working around six hours a week longer than before the pandemic as the industry continues to fight a recruitment crisis.

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“Most operators have significant numbers of part-time employees, such as students or those juggling work with childcare commitments, so we expect to see the average hours worked to be below the typical full-time tally of around 35 hours.” – Bizimply CEO, Conor Shaw

PocketTouch Employees working longerEmployees are working an average of around 25 hours a week, compared to a pre-pandemic average of 19 hours per week. In food-led businesses, this rises to an average 28 hour week, compared to around 23 hours in wet-led businesses. Interestingly, fine dining restaurants, which are some of the worst affected by the recruitment struggles, are asking staff to work 40+ hours a week.

Conor continues: “It’s clear that in food-led sectors, particularly more premium venues such as fine dining and hotels, the recruitment challenge is particularly acute. With experienced chefs and front-of-house staff in very short supply, operators are asking staff to put in longer shifts than ever.”

With employees working longer hours and the recruitment crisis on-going, it’s vital that your hospitality business’ electronic point of sale (EPoS) system is providing efficiency and productivity improvements for your whole team. Find out more about the most popular products designed specifically for the hospitality industry, including TouchPoint point of saleTouchOffice Web back office managementPocketTouch digital ordering and more.


Back in April 2023, ICRTouch made a generous contribution of £2,000 to Wightoak Youth Services. The organisation aims to provide valuable support to young people that come across the charity. Donations received are primarily directed towards facilitating activities that nurture potential future opportunities and create positive memories.