Partner Login

Where to buy
Where to Buy
Search
Close this search box.

Sectors

Integration

Products

Company

Let's Rock 80s logo

Robust and reliable solutions for Let’s Rock 80s Festival

March 27, 2024
Kilimanjaro organises one of the UK’s most iconic retro festival’s in the UK – Let’s Rock 80s, as well as the popular Pennfest, which had Noel Gallagher’s high flying birds headline last year.

Let’s Rock 80s is a family friendly festival that was first organised in 2009. The festival has been taking place annually ever since in different locations across multiple summer weekends, attracting thousands of 80s music lovers from all over the UK. In order to tackle the heavy footfall and thousands of transactions across the event, Kilamanjaro have reached out to our local Authorised Gold Partner, PanaEpos, for a range of reliable solutions.

PanaEpos logo

PanaEpos provides you with the most reliable Panasonic hardware, coupled with award-winning software and market-leading after-sales support.

Find out more

The brief - The importance of reliability

In order to process thousands of transactions, the customer needed a fast and easy to use handheld solution, to take drink orders and payment at the same time. It was crucial that the solution was reliable and that the transaction success rate remained high throughout the event, to reduce queues and maintain fast service.

Reliability was a key requirement, as the previously used payment provider’s solution lost connection regularly, resulting in slow service and losing out on numerous sales. PanaEpos have implemented a range of ICRTouch solutions to meet these needs and completely streamline service during the busy music festival.  

The solution - Seamlessly integrating robust solutions

After carefully listening to the customer’s needs, PanaEpos have implemented a range of solutions to completely streamline the service at the busy festival. They installed the following solutions:

 
  • Numerous TouchPoint tills around the event

    •  
  • TouchOffice Web cloud-based back office management

    •  
  • 72x handheld PocketTouch devices on Dojo A920 payment terminal

    • The solutions were used for 4 weekends in total and with minimal set up, they were ready to use in no time. The PanaEpos team stayed on site as a backup for festival staff in case they had any questions; however,  the training was effortless due to the simple to learn, user-friendly interfaces of the solutions.

    The result - Streamlined service thanks to reliable solutions

    The robust and reliable solutions have completely streamlined service at Let’s Rock 80s. Over the eight individual weekends, comprising of eighteen events in total, the PocketTouch on Dojo A920 devices processed a whopping 48,000+ transactions with a staggering 99.9998% transaction success rate. The near perfect transaction success rate resulted in minimal disruptions to the workflow, reduced wait times and therefore the reliable service increased customer satisfaction. The festival was a great eye opener for both PanaEpos and the event organisers of Let’s Rock 80s how versatile and reliable ICRTouch solutions are.

    Read the most recent case studies...
    04/04/24

    Flexible solutions for The Red Lion
    The Red Lion is an independent family run pub on the outskirts of Tamworth, overlooking the beautiful Coventry canal. The pub and restaurant, which employs in the region of 30 team members, serves approximately 3,500 covers every week to the main customer base of locals and tourists using the canal.
    Read more
    31/01/24

    One centralised EPoS system to manage exponential growth
    The Stout & Stone Inns is a pub management group in partnership with Stonegate Pub Partners. Since its launch in 2023, the company experienced a huge growth, expanding from one to ten sites in a matter of months and this trend is set to continue long into the future.
    Read more
    01/12/23

    Powerful EPoS facilitates multiple venue management
    Sheldon Inns Ltd are a Birmingham based pub management company with over 20 venues across the Midlands and Southwest. Sheldon Inns manage short and long term leases, meaning they have an ever changing portfolio of pubs under their management. The well-established pub management company reached out to our local authorised partner, Langley Compass Group, for solutions that would drive growth, increase operational efficiency and facilitate sales data analysis at the same time.
    Read more
    ICRTouch logo

    ICRTouch
    Embassy Way
    Sandown
    Isle of Wight
    PO36 0JP

    Facebook-square Twitter-square Youtube Linkedin
    ISO certification logo

    Sectors

    Products

    Integration

    Company

    © 2024 ICRTouch. All rights reserved