Kokoro is a popular Japanese style takeaway chain with over 70 restaurants across the UK. First opened in Kingston in 2010, Kokoro quickly gained popularity due to its authentic, healthy selections and unique branding.
Multi-themed venue embraces ICRTouch ecosystem
The Hunters pub in Preston is a stylish multi-themed venue with a sports bar, large dining restaurant and alpine ski lodge with over 150 tables. The pub offers an extensive beer garden, which houses a private event space with an outdoor bar, pizza kitchen and firepit seating area, alongside eight individually themed party cabins to take bookings all year round.
In order to streamline operations and gain a bird’s eye view across their large estate, The Hunters reached out to Moboepos, an Authorised ICRTouch Silver Partner, for a range of solutions.
In order to streamline operations and gain a bird’s eye view across their large estate, The Hunters reached out to Moboepos, an Authorised ICRTouch Silver Partner, for a range of solutions.
With Moboepos’ UK support team only a phone call away they’ll help you take advantage of all the latest technology. Quick and easy to use their EPOS systems will improve the way you work, enhancing service, improving labour costs and joining up your sales channels to drive repeat business.
The brief - facilitating large venue management
Being one of three pubs in a Lancashire based pub group, the venue was seeking a solution that could be centrally managed, with a clear overview of individual pub performance and systems that complement specific styles of operations.
Like the other venues, The Hunters has the added complexity of multiple bars and food concepts with the outdoor pizza kitchen, making seamless order taking and management an important requirement. The implementation of multiple order taking channels was suggested, as a handy way of catering to a variety of customer preferences to ease the pressure on staff, whilst also diversifying the pub’s revenue streams.
It was important to deploy systems that streamline the customer journey and make customer retention as seamless as possible.
Like the other venues, The Hunters has the added complexity of multiple bars and food concepts with the outdoor pizza kitchen, making seamless order taking and management an important requirement. The implementation of multiple order taking channels was suggested, as a handy way of catering to a variety of customer preferences to ease the pressure on staff, whilst also diversifying the pub’s revenue streams.
It was important to deploy systems that streamline the customer journey and make customer retention as seamless as possible.
The solution - let the tech take the strain
To facilitate the management of the large venue, and ease the pressure on staff, the following solutions were implemented:
7 x TouchPoint tills spread over 2 bars
TouchOffice Web+ back office management system + voucher integration
PocketTouch mobile order taking
2 x SelfService kiosks with 40 x pagers
5 x TouchKitchen screens plus two kitchen order printers
Dojo payments integration throughout all points of sale.
The combination of implemented EPoS technology complements the pub’s operations by providing the venue with more diverse revenue streams, seamless order management and intelligent reporting.
The result - streamlined operations and automated processes
The venue now benefits from an ecosystem of seamlessly integrating solutions, saving both time and money. All seven TouchPoint till terminals are placed strategically across the venue, ensuring quick and efficient order taking. PocketTouch mobile order taking has been a successful way of upselling menu items, allowing staff to provide better customer service and increase order totals at the same time.
In terms of behind the scenes, thanks to voucher functionality in TouchOffice Web+, The Hunters’ marketing system can automatically generate vouchers and email them to new customers signing up to the mailing list, allowing them to improve customer retention with ease.
The Hunters pub now benefits from a seamlessly integrating ecosystem, completely streamlining day to day service, empowering employees and improving the customer journey.
In terms of behind the scenes, thanks to voucher functionality in TouchOffice Web+, The Hunters’ marketing system can automatically generate vouchers and email them to new customers signing up to the mailing list, allowing them to improve customer retention with ease.
The Hunters pub now benefits from a seamlessly integrating ecosystem, completely streamlining day to day service, empowering employees and improving the customer journey.
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