Mezzidakia – Alliance Till Systems

Alliance Till Systems provide their customers with the most appropriate, up to date and tailor-made ICRTouch solution for your business. When deciding on an EPoS system there are many questions which need answered and it is crucial its customers receive the right advice. Alliance Till Systems help guide its customers and answer questions without the technical jargon, so that they can decide what is best for their business.

Mezzidakia ICRTouch Alliance Till Systems EPoS solutions

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Offering a complete range of Epos solutions to the hospitality and retail sectors, designed and adapted around your business requirements.

Mezzidakia ICRTouch Alliance Till Systems EPoS solutions

The customer – Mezzidakia

Mezzidakia is located on St Vincent Street, the ever growing central restaurant hub of Glasgow City Centre. The name “Mezzidakia” is inspired from the Turkish word “meze”, that historically found its way to Greece from Turkey many years ago. The flavours you will find on the menu are inspired from the dishes of Turkey, Morocco, Lebanon, Persia and Greece, taking you on a culinary journey through the Eastern Mediterranean.

The challenge

The owners of Mezzidakia understood the benefits that a handheld ordering system could bring, but have experienced problems with standard wifi connections in the past in one of their other restaurants. Wifi can be affected within establishments due to human interference, thick walls within the building and even odd shaped rooms can cause disruption to the connection. With this in mind, they insisted on a solution that did not use wifi. So after speaking to Hervé at Alliance Till Systems, they decided to go with his recommendation to implement a radio based solution equipped with PocketTouch software from ICRTouch.

The restaurant has 40 tables and can sit up to 120 people, so it was important to ensure customers had their orders on time and table service was impressive. PocketTouch does this by flowing the orders seamlessly straight from the table direct to the heart of the kitchen and bar, enabling a quicker table turnaround and efficient service to the customer.

The solution

Alliance Till Systems installed the following solution;

2 x Tills – with ICRTouch software TouchPoint TouchPoint5 x Kitchen Printers6 x Orderman 7 – professional radio devices equipped with PocketTouch

“Orderman is very user-friendly and has allowed us to spend more time with customers instead of time going to the fixed terminals. The durability and comfort of the handhelds has been a great benefit. Overall we are very satisfied with the product. We have 6 restaurants altogether, 2 of which have NCR Orderman 7 running PocketTouch.”

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