Partner Login

Where to buy
Where to Buy

Sectors

Integration

Products

Company

Intuitive EPoS for The Grampian Transport Museum

September 6, 2024
Located in the historic village of Alford, the Grampian Transport Museum boasts an impressive range of transport exhibits, from travelling chariots of the 1800’s to some of the fastest cars ever made. The venue showcases hundreds of transport artefacts and operates a newly refurbished tea room, reception and shop, alongside which they offer a range of visitor services from tours and talks, to hiring meeting rooms for private functions and more.

In order to streamline day to day operations, The Grampian Transport Museum reached out to an Authorised ICRTouch Gold Partner, EPOS Systems, for a range of intuitive EPoS solutions to meet their needs.
Grampian Transport Museum

EPOS logo

From independent hospitality and retail outlets, to health authorities and environmental recycling services, we offer bespoke, feature-perfect EPOS solutions

Find out more
Grampian Transport Museum

The brief - Streamlined communication and enhanced operational efficiency

The museum team were looking for a system that enabled them to create a seamless process between front of house and kitchen teams, streamlining communications and speeding up service. They needed a solution that’s easy-to-use, efficient and can be installed quickly, with minimal disruption during business hours.

Due to the range of services they offer and various revenue streams across the tea rooms and retails shops, intelligent reporting was also a requirement, in order to gain a complete bird’s eye view of the museum’s entire operations.

In order to effortlessly upgrade their existing systems, the Museum reached out to our Authorised Gold Partner, EPOS Systems, who listened carefully to their needs and suggested a range of solutions.

The solution - Robust and reliable systems that streamline operations

The EPOS Systems team decided to implement the following solutions to meet the customer’s needs:

  • TouchPoint till terminals

  • TouchOffice Web cloud-based back office management

  • TouchKitchen order management system

  • DigiTicket integration

    • The experienced EPOS Systems team were able to accommodate the museum’s tight timescale for replacing their old POS systems by installing the new ICRTouch ecosystem remotely.

    The result - Efficient service and informed business decisions

    The systems provide the museum with an easy to use and efficient solution that streamlines communication between front of house and kitchen teams, allowing them to carry out day-to-day operations more seamlessly.

    The customer especially loved the system’s stock management features. Having input all stock information and menu recipes, they’re using these features to get a better handle on the museum’s stock control and gain an understanding of where cost cuts can be made.

    The museum now benefits from a solution that covers every aspect of the business, allowing them to streamline operations, boost revenue and make informed decisions at the same time.

    “We implemented ICRTouch's TouchPoint with support from DigiTickets to take control of our kitchen and food functions in the museum, and give us full visibility of waste, sales and profitability in a way we’ve never had before. The EPOS Systems team were very helpful and delivered the project on time, to our needs and requirements. The team find the new ways of working simpler and it’s helping them to save time to better serve our visitors.”

    , ,

    Read the most recent case studies...

    Wetherby Whaler takeaway from outside
    09/07/25

    Wetherby Whaler streamlines customer journey with ICRTouch
    Founded in 1969 by Janine and Phillip Murphy, the Wetherby Whaler is a renowned fish and chips restaurant group with sites dotted across Yorkshire. Although starting as a small family-owned business, the Wetherby Whaler now operates 8 branches across Yorkshire, with around 245 employees, serving an impressive 750,000 portions of haddock every year. During a rolling refurbishment program, Wetherby Whaler decided to explore ways of improving customer experience in their takeaways, and therefore reached out to a local Authorised ICRTouch Partner, Venture EPoS, to supply a range of intuitive solutions.
    Read more
    The Hunters Pub venue
    24/04/25

    Multi-themed venue embraces ICRTouch ecosystem
    The Hunters pub in Preston is a stylish multi-themed venue with a sports bar, large dining restaurant and alpine ski lodge with over 150 tables. The pub offers an extensive beer garden, which houses a private event space with an outdoor bar, pizza kitchen and firepit seating area, alongside eight individually themed party cabins to take bookings all year round.
    Read more
    ICRTouch logo

    ICRTouch
    Embassy Way
    Sandown
    Isle of Wight
    PO36 0JP

    Facebook-square Linkedin Instagram Youtube X-twitter
    ISO certification logo

    Sectors

    Products

    Integration

    Company

    © 2025 ICRTouch. All rights reserved