Horsham Rugby Club expands with ICRTouch solutions

Used by thousands of businesses across the UK, the TouchPoint flagship EPoS software is packed with features that allowed Horsham Rugby Club to focus on what matters most – delivering great customer service to all of their members and guests. As the heart of the ICRTouch ecosystem, it provides a reliable, flexible system that can easily adapt to the needs of any business.

Ensuring accuracy and speed during order taking were key decision factors in the implementation of PocketTouch digital ordering software. The Gardiff team highlighted how streamlined the operation process could become with PocketTouch’s automation, processing orders straight to the bar without staff intervention.

To complement the use of PocketTouch at the Rugby Club, the order-to-table solution, ByTable, was implemented to serve two purposes. As well as hosting the full food and drink menu and giving customers the chance to place their own orders from their tables, it gives the Club a platform to sell kits and merchandise on a click and collect basis.

Utilising TouchPoint’s customer loyalty functionality, Horsham Rugby Club has been able to gain valuable insight into the spending habits of their members over time and reward people for returning time and time again. The Club have also created custom price levels for members and non-members, giving an extra benefit to their loyal members.

Alongside the installation of on-site solutions, TouchOffice Web, our back office business management software was implemented, which is now providing Horsham Rugby Club with an end-to-end view of their entire operation. The team is able to easily handle stock management and can quickly report on profits in real-time, giving peace of mind that management tasks are covered and the solutions are working.

The Gardiff’ EPoS team provided a full service including project management, network implementation, EPoS hardware and software installation and on-site training.