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FC United of Manchester implement bespoke solutions

September 26, 2023
FC United of Manchester is a non-profit, fan-owned community football club established in 2005. The club was founded as a protest against Malcolm Glazer’s ownership of Manchester United and has since amassed a remarkable Facebook following of over 820,000, surpassing more than 6 Premier League clubs.

The club was seeking to replace its old inadequate EPoS system to enhance operational efficiency and reached out to our local Authorised Partner, Venture House Group, for a number of solutions to meet their requirements.
FC United of Manchester till screen

Venture House Group logo

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FC United of Manchester Partner Board

The brief - The importance of live reporting

The club hosts around 2,500 – 3,000 spectators at home games in the 4,400 capacity ground at Broadhurst Park and the outdated EPoS system lacked the ability to create live reports, which made it exceptionally difficult for the club to forecast resources and income.

Seeking a variety of bespoke options that would help them facilitate reporting, the club management team wanted the solution to effortlessly identify best selling products as well as current and target gross profits, with the addition of a transparent view of most profitable areas of the venue, from stands to function rooms.

The chosen solutions also had to cater to the clubs needs and seamless integration between systems was essential in order to gain access to all the most up to date reports.

The solution - Robust and reliable systems

  • TouchOffice Web back-office management
  • 6 x EPoS terminals running TouchPoint

    • The football club was equipped with six TouchPoint tills and a TouchOffice Web account. These solutions integrate seamlessly, meaning all sales are now recorded in real-time, giving the management team quick and easy access to all the most up to date sales information. The systems not only accelerate service, but also help the club easily identify their best selling products and most profitable areas around the ground.

    The management team can access and analyse all reports remotely and make informed decisions based on the data available, which facilitate preparing resources for upcoming fixtures.

    The result - Streamlined service and report analysis

    The installation of the solutions has helped the club operate more efficiently. Thanks to TouchOffice Web the club now has access to live reporting and a clear identification of best selling products, allowing them to easily optimise daily operations.

    The new TouchPoint till systems were effortlessly picked up by staff thanks to the intuitive design and the staff thoroughly enjoy using the new software. Overall, the installation of ICRTouch software has provided FC United of Manchester with solutions that communicate in real-time, as well as providing them with a powerful cloud-based business management system, giving them an instant overview of business performance.

    “Working with the Venture House Group team has been great from the start and the service has been second to none. We quickly established what we needed, we were informed on all information weekly and now we have a great system that the staff enjoy using."
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