‘Best UK Install’ at the UK’s oldest theme park

• Unify all hardware to achieve improved customer and staff experience
• Provide hardware to support hospitality, front of house and retail environments
• Voucher sales & management
• Migrate integrated payment provider
• Improve stock reporting & management
• Support in-house digital ticketing system

EPoS


“In 2018, Vectis Ventures instructed us to build a proposal to unify their EPoS hardware across both sites and provide software solutions to support their business growth. With the above goals in mind, we created a full solution designed to future proof their requirements. With the varied needs of retail, front of house and hospitality, we settled on Sam4S Titan S260 units with an improved specification. We’d been supplying lots of these across many businesses and were confident in their performance and reliability; particularly for high-footfall busy periods.

Supporting their existing ticket system which was custom-built in-house, we upgraded the memory of the units to 8GB and assisted with the configuration of the system running in the background of TouchPoint. The final hardware solution comprised:

• 9.7” LCD Customer Display Screens, using a Google Slides HTML module
• Magnetic Card Readers
• 8GB Memory Upgrade
• Thermal Receipt Printer Epson TMT88
• Cash Drawers

Vouchers & Stock Management


“Utilising the TouchOffice Web voucher functionality, we worked with Vectis Ventures to configure a system that allowed them to issue vouchers both online and in-park at the tills. These vouchers could then be redeemed efficiently in-park with full traceability and reporting, simplifying their existing system dramatically.

Considering simplification, Vectis Ventures were working with complicated stock management across both sites and over 35 varied outlets ranging hospitality and retail. Resulting in a difficult and time consuming process, we worked with them to trial TouchStock and very soon realised the benefits of this product. From performing digital stock takes to reconciling deliveries and transferring stock from outlet to outlet, it saved the team valuable time and made their stock management processes much more accurate.”

Payment Provider Transfer


“After the existing Verifone solution was coming to the end of its life, we worked closely with the client to migrate them across to Paymentsense. Offering them a financially better contract and with us favouring the technical functionality, the migration project was quickly put into motion. We deployed 42 IWL252s with full integration and the sites reported quicker transaction processing and more reliable hardware – a complete success!”

Kitchen Management


“Discussion with the Catering Managers at both sites identified various outlets that were in need of some assistance. With a combination of traditional kitchen printer processes, improved customer communication and simplification of order handling, TouchKitchen and CollectionPoint were quickly identified as the perfect solution.

TouchKitchen was implemented and an initial 42” TV was set up to run CollectionPoint via a ChromeStick. When rolled out across additional outlets, CollectionPoint was also integrated with the park tannoy systems to further improve customer communication.”