Skinner’s Brewery launches click and collect service through TouchTakeaway

The drive-through replaces the on-site brewery shop, which has been closed for the foreseeable future to protect staff and allow the team to focus on doing what they do best — brewing beer.

Skinners beer

Fans of iconic Cornish beers such as Betty Stogs, Porthleven, and Lushington’s will now be able to place orders in advance — online or over the phone — arriving at the drive-through within a specified time slot to collect their precious cargo.

Stuart Hughes, Skinner’s sales manager, said:

“We’ve designed a Covid-safe, contact-free system in response to demand for this service. The current situation requires agility and adaptation; we pulled out all the stops to get our drive-through ready after the latest government announcement of a new national lockdown.

The brewery was able to get the system up and running in record time thanks to Mike Hall, director of Cornwall EPOS and IT Services, who facilitated the online ordering system and installed the necessary software and hardware within 72 hours.

Brewery director, Elaine Skinner, said: “We were searching for specialist help, and by chance, we contacted Mike, who happened to be a Skinner’s fan! We’re so grateful for his support and incredible ‘can do’ attitude. It’s a great example of a local business coming to the rescue when times are tough. Mike is now an honorary member of the Skinner’s Thirst Response Team!”

As well as the core range of bottled beers, Skinner’s fans will also be able to drive off with polypins (18-pint containers) of small-batch seasonal brews PennyComeQuick and Cornish Knocker — limited edition beers which were destined for local pubs.

Brewery founder, Steve Skinner, said: “We are heartbroken for all the pubs who have had to shut once again, but hopefully financial support will be forthcoming and we’ll all be able to return to our favourite locals before the year is out.

“It has been an incredibly difficult time for publicans, and for brewers of all sizes. We really miss the care-free days of simply brewing and selling beer without having to try and reinvent our businesses overnight!”

To use the drive-through service, orders must be placed in advanced (one to five days before collection) either on the new online platform or over the phone, with payments also taken in advance.

Customers then arrive at the brewery during their time slot, calling a designated order collection number (07966 624460), and alerting the brewery team to their order.

View Cornwall live’s article here

Skinners Thirst Response Team

Read more...

Read more...

Loading...
Over the festive period and New Year’s Eve celebrations, you would have experienced the importance of your systems in effectively managing high footfall periods and facilitating day to day operations. Undoubtedly, you would’ve implemented measures that supported your business during this period, and it might be worth considering introducing them into everyday operations as we move into 2025. From streamlined processes to effortless performance analysis and other useful tools, the ICRTouch ecosystem offers a range of handy tricks worth implementing in the New Year. Here’s what you can do in the new year to raise the bar on customer experience and remain competitive.
As we head towards the end of 2024, the much awaited New Year’s Eve celebrations are drawing closer by the day. Customers are already planning their celebrations, and your venue should be top of their list, which is why it’s important to ensure your operations are seamless. With the increased footfall, your systems become even more important in effectively managing high numbers of visitors and we’re here to show you how the ICRTouch ecosystem helps you with that.
Robust and reliable systems play an important role in effectively managing the hospitality Christmas rush, which is why you should consider assessing your current setup. With the increased footfall your venue will experience over the festive period, streamlining your operations becomes the ultimate recipe for success, making intuitive, modern EPoS a must have.