Unexpected software benefits for restaurant start-up, The Duck

Informed Business Decisions   The Duck uses ICRTouch software for the simple things, like calculating what change to give to the customer, to features that help them run their business more efficiently like running reports to help them to know what stock lines to keep. ‘Using TouchOffice Web we can pull off a report of the top selling 100 items to see what has sold well to discover what’s a good seller – we’re often surprised! We can then lose an item from our next menu, or change it. We freshen-up our menus every two to three months and use the reporting as a basis to start designing a new menu.’ ‘We use the time and attendance reports all the time. We started off paying our staff weekly because it was the only way I would have been able to keep up with it on paper, but now, with the ICRTouch system we can do it monthly — that’s absolutely brilliant. With the time adjustment feature we can adjust times if staff forget to clock in and out, so it’s accurate, great for me and my staff. It saves me a massive amount of time and my accountant really likes it. Also, the staff really benefit from the till clocking-in too because it’s really accurate. They get paid for when they are here working, which is really fair. We had an employee saying they’d not been paid enough. We were able to run off a report of their time sheet, so we had all the data to prove we were correct.’ ‘The ability to add note lists on TouchPoint and PocketTouch is really useful for recording allergies, like gluten and dairy free, and printing it for the kitchen. We fulfil regulatory requirements and keep our customers safe.’