Search
Close this search box.

Pub atmosphere has been ‘much more civilised’ since lockdown

The Owner Of An Award-Winning Clifftop Cornish Pub In Crantock Near Newquay Claims:

Government guidelines for hospitality operators have created a ‘much more civilised atmosphere’ at her pub post-lockdown.

“I actually quite like the fact that people have to obey some rules,” the Bowgie Inn’s owner Sally Pickles told The Morning Advertiser (MA). ​

The Bowgie Inn
 

“It had got to the point with the general public where they just literally think they can do what they want in a pub – kids running around, moving tables, crowding round the bar – so now it feels like a much more civilised atmosphere, which I actually really like.”

Before reopening on 4 July, Pickles un-furloughed a number of the pub’s staff and implemented new training procedures following coronavirus health and safety guidance, in addition to introducing sanitising stations around the pub, layout changes, new Wi-Fi, booking systems, enhanced cleaning procedures, cash-free payment and a new Bowgie App.

Pickles is also allocating two-hour slots per table and asking all customers to reserve a table of a maximum of eight covers before arriving.

“It’s alarming that some people thought they were just going to come unannounced and wander up to the bar, order a pint and sit at the bar – you think ‘have you not listened to the news over the past three months?’

“In the main, people are fully understanding and accommodating and patient,” she added, “just a few people struggling with tech, like downloading apps and ordering online and things like that.

“But it is the new normal and we’ve all had to adjust and adapt over the last few months and it’s a continuing process.”

Nice atmosphere

According to Pickles, whose pub perches on Newquay’s West Pentire Headland above surfing hotspot Crantock beach, trading since the site’s 4 July reopening has been far from choppy despite the pandemic hitting the pub in the midst of a long-planned rebuild.

“We were in the middle of a huge refurbishment and rebuild, so financially it couldn’t have happened at a worse time,” Pickles tells MA​, “but during lockdown we were able to carry on with the build and we were literally just ready in time on Saturday, which was quite exciting.”

“It’s been good – obviously we were apprehensive because it’s the unknown and we didn’t know what to expect, we didn’t know what customers’ expectations would be.

“In the main, over the weekend everybody was very understanding and people who hadn’t booked didn’t mind waiting to be booked in.

“Generally, it’s been okay – a few people have struggled with the technology with ordering on app. It’s a really different experience obviously not having people bustling around the bar – but it’s quite a nice atmosphere from our perspective.”

Regular live streams

Despite a lockdown makeover, the destination pub near Newquay hosted a number of virtual events during the Government’s enforced closure, which were often watched by viewers in their thousands.

On bank holiday Monday (13 April), for example, the Bowgie co-hosted a live gig featuring Black Velvet Irish Music with a number of other pubs in Cornwall, which attracted more than 20,000 viewers.

“It was a huge success and at one stage we had more than 8,600 live viewers with some watching from as far away as Australia, New Zealand, Denmark, Spain and Ireland,” Pickles said.

“People were sending in photos of their families dancing in the kitchen so the band could get the atmosphere of everyone enjoying it at home.”

What’s more, throughout lockdown Pickles joined forces with Newquay-based Issey Yoga to live stream free yoga classes and broadcast from Crantock and the local area via her pub’s Facebook page on a daily basis to allow people to enjoy the tourist hotspot’s sights and sounds from afar – with one receiving 14,000 views and 600 comments from people around the world.

 

Read more...

Loading...
Summer has finally arrived which means it’s time to officially put your EPoS to the test. With the increased footfall in your pub gardens, you’re already thinking about how to get the most out of your solutions, and we’re here to show you how a flexible all-in-one system puts you in a position to react quickly and meet customer needs. ICRTouch solutions have been designed and developed with the hospitality industry in mind, offering a bunch of neat tricks to help you keep things streamlined and efficient. As industry-leading experts, here are some of the game changing tips and tricks we recommend implementing across your ICRTouch ecosystem.
In an effort to bolster educational resources and empower the young people of the Isle of Wight, we have recently been working on a collaborative initiative with our local authority's Library Services team. Over the past few months, we've worked hand in hand to deliver a substantial influx of reading materials to libraries across the Island.
Dive into the peak season with industry-leading EPoS solutions that not only maximise efficiency, but also foster more sustainable operations. The increased traffic you’ll experience during the summer will require more comprehensive resource management, so it’s important to have an all-in-one system you can rely on.  With a seamlessly integrating ecosystem of solutions from ICRTouch, you can rely on intelligent automation to ask the right questions at the right time, ensuring your operations are as efficient as possible, reducing mistakes and as a result, minimising waste. Read more to find out how ICRTouch solutions will keep your pub running as efficiently and sustainably as possible throughout the busy summer season.