ByTable app helps the national hospitality recruitment crisis

Staff shortages in the UK Hospitality industry are at an all-time high due to employees leaving their jobs and pursuing new ones in different sectors during lockdown. Brexit and travel restrictions have also meant there are fewer European workers able to travel to the UK for jobs.

An ICRTouch ByTable app being used on a phone

How ByTable Can Save Your Business From Staff Shortages

The hospitality sector remains under pressure due to restrictions of social distancing and the ‘rule of six’. Many pubs are having to reduce capacity or simply stay closed – about 25,000 venues – according to the market recovery monitor from the industry statistics firm CGA and AlixPartners.

Despite this, we are seeing many businesses that have embraced the challenge and actually increased their turnover compared to 2019, simply by adopting new software solutions. ByTable, an order-to-table app developed by ICRTouch, has meant that they are working smarter, not harder. Their table turnover time is faster and service is generally much more efficient and effortless; even with staff shortages.

ByTable comes with a host of logistical and financial benefits which can help business owners overcome these hurdles. There’s no need for additional expenditure on hardware like tablets or iPads to take orders, all that is needed is an internet connection and the customer can order using their own mobile device.

By implementing self-ordering and payments, staff can focus on customer service and upselling items such as desserts. Embracing technology like this can help tackle staff shortage and reduce the cost of running the business overall. Not to mention customer ordering via ByTable can see a high average basket spend in comparison to the traditional pen and paper method of ordering.

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