Providing entertainment and catering from their on-site pub, Secret Garden has a significant amount of outdoor seating across their 11 acres, meaning a system to simplify the food and drink ordering process was essential.
The park’s old EPoS system needed updating to facilitate reliable at-table ordering functionality (
ByTable); both for guests placing their own orders via an easy to use app and also for staff taking their orders at the tables. Due to the size of the serving area, it was essential that orders could be sent to the kitchen and bar without the staff having to do multiple trips back and forth to the central till system.
The management team were also looking to improve the control and transparency of the whole system as well as increase spend per head and provide guests with a more memorable, streamlined experience.