The Woodmans Arms is a popular pub located in the South of England, on the picturesque Isle of Wight. Alongside a great pub and dining experience, the venue also frequently hosts events for its customers and gets involved with local activities.
Robust and reliable solutions for Let’s Rock 80s Festival
Kilimanjaro organises one of the UK’s most iconic retro festival’s in the UK – Let’s Rock 80s, as well as the popular Pennfest, which had Noel Gallagher’s high flying birds headline last year.
Let’s Rock 80s is a family friendly festival that was first organised in 2009. The festival has been taking place annually ever since in different locations across multiple summer weekends, attracting thousands of 80s music lovers from all over the UK. In order to tackle the heavy footfall and thousands of transactions across the event, Kilamanjaro have reached out to our local Authorised Gold Partner, PanaEpos, for a range of reliable solutions.
Let’s Rock 80s is a family friendly festival that was first organised in 2009. The festival has been taking place annually ever since in different locations across multiple summer weekends, attracting thousands of 80s music lovers from all over the UK. In order to tackle the heavy footfall and thousands of transactions across the event, Kilamanjaro have reached out to our local Authorised Gold Partner, PanaEpos, for a range of reliable solutions.
PanaEpos provides you with the most reliable Panasonic hardware, coupled with award-winning software and market-leading after-sales support.
The brief - The importance of reliability
In order to process thousands of transactions, the customer needed a fast and easy to use handheld solution, to take drink orders and payment at the same time. It was crucial that the solution was reliable and that the transaction success rate remained high throughout the event, to reduce queues and maintain fast service.
Reliability was a key requirement, as the previously used payment provider’s solution lost connection regularly, resulting in slow service and losing out on numerous sales. PanaEpos have implemented a range of ICRTouch solutions to meet these needs and completely streamline service during the busy music festival.
Reliability was a key requirement, as the previously used payment provider’s solution lost connection regularly, resulting in slow service and losing out on numerous sales. PanaEpos have implemented a range of ICRTouch solutions to meet these needs and completely streamline service during the busy music festival.
The solution - Seamlessly integrating robust solutions
After carefully listening to the customer’s needs, PanaEpos have implemented a range of solutions to completely streamline the service at the busy festival. They installed the following solutions:
Numerous TouchPoint tills around the event
TouchOffice Web cloud-based back office management
72x handheld PocketTouch devices on Dojo A920 payment terminal
The solutions were used for 4 weekends in total and with minimal set up, they were ready to use in no time. The PanaEpos team stayed on site as a backup for festival staff in case they had any questions; however, the training was effortless due to the simple to learn, user-friendly interfaces of the solutions.
The result - Streamlined service thanks to reliable solutions
The robust and reliable solutions have completely streamlined service at Let’s Rock 80s. Over the eight individual weekends, comprising of eighteen events in total, the PocketTouch on Dojo A920 devices processed a whopping 48,000+ transactions with a staggering 99.9998% transaction success rate.
The near perfect transaction success rate resulted in minimal disruptions to the workflow, reduced wait times and therefore the reliable service increased customer satisfaction. The festival was a great eye opener for both PanaEpos and the event organisers of Let’s Rock 80s how versatile and reliable ICRTouch solutions are.
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