Jersey War Tunnels implement new Ticketing
We caught up with Authorised Partner, CheckOut Jersey, regarding their Ticketing installation at Jersey War Tunnels.
Prior to ICRTouch, the Jersey War Tunnels used a system supplied by ourselves, MiniPOS/Retail Director. Whilst this worked it was site based, so the back office was on a PC and the Cafe & Tunnel systems were totally separate, scanners were used for the Event Brite Tickets which didn’t work that well. Reporting across three systems proved difficult and time consuming which meant more work for everybody and inaccurate reporting.
Checkout (Jersey) Limited are the leading supplier and installer of EPOS solutions, electronic point-of-sale calculators, till systems, electronic fund transfer, for the retail and hospitality industry in the Channel Islands, with offices in Guernsey and
Offering a 5* service which requires 5* technology to compliment the team. The till system was dated and underperforming in every way ICRTouch have offered us a much broader platform in which we can tie online ticket sales, to food outlet sales as well as on site ticket sales for the attraction. We are after a seamless system for ticketing, to make us as efficient as possible while maximising the efficiency of the team. Offering the best customer service with the technology to match.
We looked at a few options but ICRTouch offered us everything we wanted and more. We were one of the first companies who required online ticketing and ICRTouch have offered us something we never had, a seamless transition from our website to entrance allowing us to view live online sales while being able to make on the spot live price changes if required.
The main objectives have been met, however, there are still areas we need to learn more about with regards to the ICRTouch platform as there is so much it can do.
It has allowed us to project income revenues with more accuracy. We are able to have a live view on product performance and adjust where required.
"It's been a learning curve but we are able to control visitor entry numbers especially with COVID and having been limited to the volume of people being allowed in the complex.
We are able to view live sales for each till and online. The system also allows us to input stock suppliers and easily manage stock levels. The other added benefit is we can also control customer account credit limits.
On the customer/visitor side there probably hasn’t been much of a change except in the way they interface with the booking platform. It’s a seamless transition between our website and the booking engine."