Impactful tech modernisation for Luciano’s

An authentic Italian restaurant based in Chorley Luciano’s has over a decade of excellence. Owner, Luciano, worked as a chef at the Midland Hotel in Manchester and later became a manager at ‘il Toro’ in Horwich before opening Luciano’s 11 years ago.

Luciano recognised the importance of modernising technological infrastructure in order to remain competitive within the hospitality industry. The restaurant reached out to our Authorised Silver Partner, ASG, for the implementation of a new EPoS system.

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ASG have over 40 years experience supplying cash registers and EPoS systems. Whether you are a start-up or established business, ASG EPoS provide, install and support complete hospitality and retail EPoS systems tailored to the way you run your business.

The brief - the importance of streamlining operations

The biggest requirements for the new EPoS system were to improve not just the operational efficiency of the restaurant as a whole, but also to improve both the customer experience and managerial oversight.

The previous system saw staff taking orders with pen and paper, leading to more chances of mistakes. Additionally, keeping track of sales and ordering without a robust solution was extremely time consuming for the management team.

Efficiency in the hospitality industry is a fundamental ingredient for success and with the introduction of a new ICRTouch ecosystem, Luciano’s hoped to streamline operations in order to remain competitive.

The solution - robust and reliable solutions

  • 6 x TouchPoint terminals both indoors and at the outdoor bar
  • 3 x PocketTouch devices for streamlined at-table order taking
  • TouchOffice Web for effortless sales data analysis and stock monitoring

  • Luciano’s undertook a comprehensive technological modernisation in order to support the restaurant in providing a world-class dining experience. The first step our Authorised Silver PArtner, ASG, took to achieve this was to invest into a dual wifi network strategy. Luciano’s now provides a free to use guest-centric network, as well as having their own private connection, exclusively catering to their own solutions.

    Following this, Luciano’s has introduced PocketTouch and TouchOffice Web. The solutions have been integrated with the six TouchPoint terminals to increase staff efficiency as well as to accelerate the ordering processes.

    The result - improved customer satisfaction

    The introduction of ICRTouch solutions such as PocketTouch and TouchOffice Web has generated a range of tangible benefits for Luciano’s. Accelerated order processing and elevated staff efficiency has resulted in reduced wait times for customers and an overall enhanced diner experience.

    PocketTouch has empowered staff by giving them complete product knowledge at their fingertips on a handheld device. Orders can now be taken effortlessly from the table which results in improved customer service.

    TouchOffice Web has also been a practical addition for the management team. The solution has simplified keeping track of sales data, product performance and stock levels, giving management an easily accessible oversight of business operations in real-time.

    In the near future, the restaurant is considering the addition of Dojo payment terminals to further amplify operational capabilities and provide efficient, effortless payment options to customers.

    Luciano’s commitment to technological progression and continuous enhancement has solidified its reputation as a culinary masterpiece. The introduction of ICRTouch systems has provided Luciano’s with bespoke solutions, which have overall had a positive impact on the business.

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