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Flexible solutions for The Red Lion

April 4, 2024
The Red Lion is an independent family run pub on the outskirts of Tamworth, overlooking the beautiful Coventry canal. The pub and restaurant, which employs in the region of 30 team members, serves approximately 3,500 covers every week to the main customer base of locals and tourists using the canal.

In order to overcome some of the operational challenges faced during the unprecedented pandemic, owners of The Red Lion, Mark and Jayne, reached out to our local Authorised Silver Partner, Epos Ready for a range of flexible and reliable EPoS solutions.

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Industry leading EPOS systems and online ordering platforms – delivered and supported from the heart of the Midlands.

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Red Lion pub garden

The brief - solutions to comply with new restrictions

The Red Lion initially introduced the ByTable self-ordering solution at the beginning of the pandemic, to allow their customers to effortlessly browse the menu from their personal device and to minimise contact between customers and staff.

After this working successfully, once the lockdown restrictions were relaxed, the owners wanted to expand their EPoS solutions to tackle the increased footfall theyโ€™d been experiencing. Their requirements consisted of multiple till terminals around the venue, an intelligent reservation system and the opportunity to run a range of customer loyalty programs to entice repeat custom.

The solution - versatile solutions to tackle operational challenges

  • TouchPoint terminals with Dojo mobile card reader integration

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  • TouchOffice Web back office management software

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  • PocketTouch digital order taking solution

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  • TouchReservation online booking system

    • The original install was completed in a very short space of time during the pandemic, as the pub were given late notice from the government around the restrictions. Therefore the Epos Ready team ensured that these solutions were installed as quickly and efficiently as possible, to minimise the amount of lost business for The Red Lion.

    The result - streamlined efficiency thanks to a seamlessly integrating ecosystem

    The Red Lion, as well as the Epos Ready team have both realised how versatile the ByTable order to table solution can be in tricky situations, prompting the customer to expand the range of EPoS solutions they employ in order to streamline their operations even more.

    The flexibility and intuitiveness of the solutions allowed The Red Lion to maintain its customer base throughout the pandemic, giving their loyal customers to continue loving their local pub.

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